Manager, Operations Partner responsible for driving operational excellence across franchise organizations. Supporting franchise leadership teams to optimize performance and uphold brand standards in the restaurant industry.
About the role
- Leading operations for 86 retail liquor stores at the Department of Liquor and Lottery in Vermont. Overseeing retail management, staff, sales strategies, and compliance requirements.
Responsibilities
- Oversee the daily operations of liquor stores, ensuring compliance with policies and legal regulations
- Manage inventory levels in stores
- Ensure that the store layout and displays are attractive and optimized for sales
- Develop and implement sales strategies to meet or exceed sales targets
- Analyze sales data to identify trends and opportunities for growth
- Recruit, train, and supervise staff, ensuring high levels of customer service
- Conduct performance evaluations and provide feedback and coaching to employees
- Ensure that customers both internal and external receive excellent service and have a positive experience with DLL
- Handle complaints and resolve issues promptly and effectively
- Manage budgets, monitor expenses, and ensure financial targets are met
- Collaborate with other DLL stakeholders, state agencies, vendors, and government officials, requiring strong interpersonal skills and clear communication across all levels of the organization
- Regular statewide travel is necessary to support store operations, troubleshoot issues, and maintain relationships with Agency owners and staff
- Requires flexibility, with occasional communication outside normal hours to resolve urgent matters
Requirements
- Three (3) or more years of retail management, operations or merchandising experience
- Bachelor's degree in Business Administration, Retail Management, or a related field preferred
Benefits
- 80% State paid medical premium and a dental plan at no cost for employees and their families
- Work/Life balance: 11 paid holidays each year and a generous leave plan
- State Paid Family and Medical Leave Insurance (FMLI)
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
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