IT Operations Management position focusing on problem management for core applications in Private Cloud. Conducting maintenance, analysis, and user support for optimal service performance.
About the role
- Operations Manager leading telecommunications teams to excellence at Encepta. Responsible for team management, strategic planning, and process optimization in Calgary, Alberta.
Responsibilities
- Lead and optimize day-to-day field operations to ensure smooth, efficient delivery of telecommunications fielding, engineering, design, and construction projects
- Assemble and lead a high-performing team, providing guidance, coaching, and support to enhance productivity and engagement
- Develop and manage strategic KPIs that provide clarity and drive team performance towards operational excellence
- Evaluate and enhance operational processes for increased efficiency and cost-effectiveness through continuous improvement initiatives
- Oversee resource allocation including personnel, equipment, and materials to meet operational demands and facilitate growth
- Manage vehicle fleets, volume reporting, and budgetary oversight while identifying cost-saving opportunities without compromising quality
- Lead the adoption and integration of new technologies to modernize field operations and participate in R&D projects
- Collaborate with clients to understand their needs and implement service solutions that exceed expectations
- Strengthen vendor relationships and cross-departmental collaboration to achieve organizational objectives
Requirements
- Proven experience leading and developing high-performing teams with formal management accountability
- Skilled in coaching, mentoring, direct feedback, conflict resolution, and performance management
- Deep understanding of team dynamics and demographic inferences
- Strong communicator across different personality types, disciplines, and locations
- Comfortable setting direction, holding accountability, and building trust
- Strong planning and prioritization skills across multiple projects and shifting deadlines
- Ability to build repeatable processes, establish KPIs, and create team routines that drive operational excellence
- Bias toward action with capability to identify problems early, remove blockers quickly, and make informed trade-off decisions
- Experience managing resources including personnel, equipment, and materials
- Familiarity with telecom construction regulations and standards (aerial, underground, in-building)
- Knowledge of digital automation, project management tools, and GIS-based field data collection tools
- Experience with budget management and vendor negotiation
- Ability to guide technical decision-making and ensure quality standards are met
- Bachelor's degree in Business Administration, Operations Management, Engineering (Civil), or related field considered an asset
- Registered Professional Engineer (P.Eng) considered an asset; OR equivalent combination of experience and training
- 2-5+ years proven experience in field operations roles with demonstrated ability to lead teams
- Experience in telecom fielding, engineering, design, and construction environments highly relevant
- Experience managing day-to-day operations and translating strategy into execution
Benefits
- Competitive compensation: including performance incentives
- Comprehensive benefits: extended health benefits (dental & HSA), RRSP matching, cellphone allowance, learning budget, and wellness support
- Learning support: access to certifications, training, and a team that invests in your development
- Collaborative, inclusive culture: we value your voice, your safety, and your contribution
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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