Senior Branch Network Management Trainee leading branch operations within Wells Fargo. Coaching teams to achieve business objectives and enhance customer experiences.
About the role
- Linguistics Team Manager leading translation team performance and development in a hybrid model. Overseeing team training, resource planning and individual success in the Leeds office.
Responsibilities
- Drive team and individual performance to meet business goals, ensuring each member hits targets, develops as expected, and is supported through upskilling and performance management.
- Lead and report on essential individual and team meetings such as 121s, performance reviews, planning meetings and team discussions.
- Effectively plan team resources to ensure all client work is delivered at service level standards, including proactively managing holidays and sickness absence.
- Support in consistent communication for both agency and department-wide people and operational initiatives.
Requirements
- Outstanding time-management skills, with a proven ability to structure team workloads in a way that ensures results
- Proven experience leading team projects from start to finish
- Proven problem-solving techniques and showcases the want to empower team members to implement change
- Previous experience of, and a natural ability to, leading high-performing teams.
- Excellent communication skills with the ability to liaise with personnel at all levels and verbally communicate updates in individual and group setting
- The ability to own and deliver messages objectively, even if, on occasions, they are in conflict with your own personal views and opinions
- High emotional intelligence, handling situations sensitively and confidentially
- Uses a collaborative approach; able to influence, drive ideas and effectively address issues guiding others toward the accomplishment of identified goals
- Impeccable attention to detail, including good presentation skills and the ability to write and review process documents
- Results-driven and data-orientated, thriving under pressure and deadlines
- A driven, proactive mindset with strong commercial awareness and knowledge of all departments across the agency and how they work together.
- Background in languages, translation and/or quality assessment is desirable
Benefits
- 33 days annual leave
- Birthday off work
- Work abroad policy (up to 30 days per year)
- Competitive pension scheme (matched up to 7%)
- Industry-leading family policies
- Hybrid, flexible working
- Life assurance and private Bupa healthcare
- Regular team socials
- Free weekly breakfasts
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Senior Branch Network Management Trainee at Wells Fargo responsible for coaching and developing a diverse team, resolving complex issues, and enhancing customer experience.
Senior Branch Network Management Trainee at Wells Fargo responsible for leading a diverse team and enhancing customer engagement. Driving business growth while fostering talent development and accountability.
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