YA
Senior Implementation Engineer guiding enterprise customers through complex API integrations at Yapily. Collaborating with cross - functional teams to drive successful delivery and customer success during implementation.
About the role
- Configure and implement DNA Core Processing functionality.
- Document client and internal discussions and decisions.
- Manage/resolve a fixed percentage of client inquiries while preparing and escalating others to higher levels within the team.
- Test new features and functionality of the DNA product suite.
- Engage with clients and evaluate readiness for conversion.
- Assist clients with redefining their Loan Servicing processes and procedures.
- Assist clients to define proper institution parameter and system settings.
- Responsible for pre-conversion remote and on-site client assistance to ensure data integrity, which may include third-party interfaces.
- Diagnose and recommend solutions to issues.
- Assist clients in writing business specifications for custom processes and testing any applicable custom code.
Requirements
- 3+ years of experience working in the banking and/or credit union industry
- 2+ years of experience in MS Office tools
- Experience managing or resolving high volume client inquiries
- 2+ years of experience in client-facing roles with internal/external clients
- Ability to travel up to 60%, within the US and Canada
- Flexibility to work after hours/on-call as needed
- 2+ years of experience with DNA core processing system (great to have)
- 2+ years of experience with SQL (great to have)
- Associate degree or higher (great to have)
- 2+ years of experience in Consumer Loan Servicing, Commercial Loan Servicing, or Mortgage Loan & Escrow Servicing (great to have)
- 2+ years of experience in Investor/Participation Lending (great to have)
- 2+ years of experience in Back Office Processing (great to have)
Benefits
- Health insurance
- 401(k) retirement plan
- Paid time off
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
EN
EnsoDataImplementation Manager
Implementation Manager leading Customer Success Engineers, ensuring successful healthcare software deployment and supporting customer success objectives. Seeking experienced leader with healthcare technology expertise.
ME
MeltwaterImplementation Manager
Implementation Manager facilitating onboarding experiences for Meltwater clients while collaborating across teams. Ensuring swift feature adoption and customized training for successful transitions.
FG
Focus GroupCustomer AI Implementation Engineer
Customer AI Implementation Engineer at Focus Group designing tailored AI - driven customer experiences. Engages with clients and manages solutions for optimal value delivery through AI tools.
HH
Hearst HealthSenior Implementation Consultant, Clinical
Senior Implementation Consultant managing implementation and deployment of Homecare Homebase software for healthcare organizations. Leading change management and ensuring successful software adoption.
RG
Reward GatewayImplementation Specialist – Service Delivery
Implementation Specialist managing technical setups and delivering services for SmartPay products. Supporting clients and collaborating with various teams to ensure high - quality service delivery.
AR
Ants Tech RecruitersTechnical Implementation Consultant – AP Software
Technical Implementation Consultant guiding clients through full digitalization journey of AP processes. Delivering real value and setting clients up for long - term success.
Senior Client Implementation Lead managing operational transformation for large energy clients. Collaborating with technology and client teams to implement cultural change and process reengineering.
NE
Implementation Project Manager leading deployment projects for iD Cloud at Nedap Retail. Collaborating with clients to ensure successful implementation of retail solutions.
PH
Patchwork HealthImplementation Manager
Implementation Manager overseeing NHS projects, ensuring successful software solutions delivery through effective stakeholder management and documentation. Collaborating with implementation team for timely project completion.