Training and Quality Specialist responsible for mentoring and developing talent at BCM One. Overseeing quality control and creating training programs in a hybrid role.
About the role
- Learning & Organizational Development Consultant responsible for designing impactful learning experiences for GWAM teams at Manulife. Leading new hire training and upskilling initiatives in a fast-paced financial services environment.
Responsibilities
- Design, deliver, and evaluate tailored learning programs for GWAM teams
- Facilitate onboarding and upskilling programs, applying adult learning principles
- Conduct needs assessments and collaborate with business leaders
- Evaluate learning programs using data and recommend improvements
- Work with global L&D teams for consistency and shared knowledge
- Stay updated on learning and development trends and regulatory requirements
Requirements
- Bachelor’s degree in organizational development, Education, HR, or related field
- 5+ years of experience in L&D or OD roles, ideally within financial services or asset management
- Fully bilingual (French/English)
- Proficiency in Spanish communication is considered an asset
- Shown experience designing and delivering new hire onboarding and upskilling programs
- Strong facilitation and coaching skills
- Expertise in instructional design, adult learning theory, and digital learning platforms
- Excellent collaboration and project management skills
- Experience with leadership development, cultural awareness, and DEI learning is a strong asset
Benefits
- Health insurance
- Retirement savings plans
- Customizable benefits including dental, mental health, vision
- Short- and long-term disability
- Life and AD&D insurance coverage
- Paid time off includes holidays, vacation, personal, sick days, and statutory leaves
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