Contact Us

Hybrid Lead Technical Support Engineer, Cloud

at RapidAI
Visit RapidAI websiteVisit RapidAI LinkedIn

Posted 2 months ago

Apply now

About the role

  • Lead the design, deployment, and maintenance of infrastructure in AWS and hybrid cloud environments.
  • Drive platform modernization using Kubernetes, Docker, and Linux-based systems.
  • Oversee integration of virtualization technologies including VMware, Nutanix, and Hyper-V.
  • Implement and manage cloud-native storage solutions such as Rook/Ceph.
  • Develop automation using tools such as Terraform and Ansible.
  • Collaborate with engineering teams to ensure production readiness of new features and services—on both cloud and on-prem deployments.
  • Troubleshoot complex infrastructure and network issues; utilize tools like Wireshark to identify and resolve performance bottlenecks.
  • Support edge computing platforms and work closely with app teams to understand how infrastructure choices impact personas, workflows, and integrations.
  • Collaborate with support and engineering to reproduce, triage, and resolve customer issues across infrastructure layers.
  • Use emerging technologies including AI-driven tooling to enhance observability, productivity, and scalability of platform operations.
  • Contribute to the evolution of a customer-obsessed culture, mentoring and developing junior engineers and platform specialists

Requirements

  • 7–10 years of hands-on experience with AWS (Azure experience is a plus).
  • 7–10 years of experience in Linux systems engineering.
  • 7–10 years working with Kubernetes, Docker, and container orchestration.
  • Strong background in virtualization: VMware, Nutanix, Hyper-V.
  • Experience with cloud-native storage technologies (e.g., Rook/Ceph).
  • Proficient in Python scripting for automation and tooling.
  • Demonstrated expertise in infrastructure as code using tools like Terraform and Ansible.
  • Experience with network troubleshooting and diagnostic tools.
  • Familiarity with healthcare imaging systems, DICOM routers, and Vendor Neutral Archives (VNA) is highly desirable.
  • Proven ability to lead and mentor high-performing teams for at least 5 years.

Job title

Lead Technical Support Engineer, Cloud

Job type

Full Time

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

AnsibleAWSAzureCloudDockerKubernetesLinuxPythonTerraformVMware

Location requirements

HybridBangaloreIndia

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job

Similar roles

Browse all Support Engineer jobs
Softcard (acquired by Google)Divisional Pricing Support Analyst

Divisional Pricing Analyst analyzing pricing strategies using Prophet 21 for industrial automation distribution. Collaborating with various teams to support pricing decisions and improve profitability.

Hybrid Role
MinneapolisUnited StatesSupport Engineer
$81,563 - $112,100 per year
WalkersSystems Support Analyst

Systems Support Analyst providing IT support for Walkers Global's employees with technical issues. Need strong communication and customer service skills, based in Dublin office.

Hybrid Role
DublinIrelandSupport Engineer
OrganonSenior Business Technical Analyst

Senior Business Technical Analyst at Organon focusing on Medical Affairs IT programs and support. Collaborating with stakeholders and vendors to ensure system integration and compliance.

Hybrid Role
United StatesSupport Engineer
$103,100 - $175,300 per year
Blue TechnologyLevel 3 Support Analyst

Technical Support Analyst ensuring stability of critical operations and projects that impact many people in Brazil. Join Blue Technology to work in a dynamic and innovative environment.

Hybrid Role
RecifeBrazilSupport Engineer
R$0 - R$9,000 per month