As a Regional Key Account Manager, you will manage business development in the Healthcare sector across Europe for CEVA Logistics. This role involves client relationship management and strategic account planning.
About the role
- Lead of Technical Account Management overseeing a team of Technical Account Managers for Spotify's Content Partnerships. Delivering high-quality service and technical expertise to publishers on the Megaphone platform.
Responsibilities
- Establish team priorities and processes to deliver consistent, high-quality support to enterprise publishers, proactively finding ways to increase publishers’ value to Spotify
- Serve as the senior point of contact for strategic client escalations and executive-level partner discussions
- Drive alignment across BD, Product, and Marketing to ensure publisher needs are represented in product development and business strategies
- Manage, coach, and develop a team of multiple Technical Account Managers, providing mentorship, career growth, and performance management
- Build scalable frameworks and best practices for enterprise technical management, balancing bespoke service (1:1 partnership) with operational efficiency (1:many partnership) and with a future AI lens
- Monitor partner performance, analyze trends, and ensure the team delivers actionable insights that drive value and growth
- Represent Spotify and Megaphone with industry leaders, advocating for innovation in podcast publishing and monetization
Requirements
- 8+ years of experience in enterprise account management, technical partnerships, or customer success within digital publishing, SaaS, or digital advertising
- Experienced in directly managing and scaling technical account management or customer success teams
- Adept at balancing technical problem-solving with strategic business outcomes and sound judgement
- Strong communicator who can effectively engage with executive-level stakeholders
- Analytical and data-driven, with the ability to translate insights into strategic guidance
Benefits
- health insurance
- six month paid parental leave
- 401(k) retirement plan
- monthly meal allowance
- 23 paid days off
- 13 paid flexible holidays
- paid sick leave
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