Lead of Technical Account Management overseeing a team of Technical Account Managers for Spotify's Content Partnerships. Delivering high-quality service and technical expertise to publishers on the Megaphone platform.
Responsibilities
Establish team priorities and processes to deliver consistent, high-quality support to enterprise publishers, proactively finding ways to increase publishers’ value to Spotify
Serve as the senior point of contact for strategic client escalations and executive-level partner discussions
Drive alignment across BD, Product, and Marketing to ensure publisher needs are represented in product development and business strategies
Manage, coach, and develop a team of multiple Technical Account Managers, providing mentorship, career growth, and performance management
Build scalable frameworks and best practices for enterprise technical management, balancing bespoke service (1:1 partnership) with operational efficiency (1:many partnership) and with a future AI lens
Monitor partner performance, analyze trends, and ensure the team delivers actionable insights that drive value and growth
Represent Spotify and Megaphone with industry leaders, advocating for innovation in podcast publishing and monetization
Requirements
8+ years of experience in enterprise account management, technical partnerships, or customer success within digital publishing, SaaS, or digital advertising
Experienced in directly managing and scaling technical account management or customer success teams
Adept at balancing technical problem-solving with strategic business outcomes and sound judgement
Strong communicator who can effectively engage with executive-level stakeholders
Analytical and data-driven, with the ability to translate insights into strategic guidance
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