Sales & Service Team Leader overseeing a hybrid team of 6 in London. Leading daily performance and ensuring exceptional customer experiences in a high - velocity sales environment.
About the role
- Lead People Partner driving People Business Partnering strategy at Carwow. Leading a team to support HR projects and enhance performance culture across the organization.
Responsibilities
- Lead and develop the People Business Partnering team, providing hands-on coaching, mentorship, and effective distribution of workload to ensure team excellence and high-quality support.
- Establish and cascade clear Business Partnering OKRs (Objectives and Key Results) for the team, ensuring alignment with the overall People roadmap and Carwow's strategic priorities.
- Equip your team with clear frameworks and decision-making tools, fostering an independent and problem-solving culture while providing strategic guidance for complex situations.
- Act as a strategic advisor to senior leadership, providing critical support and strategic insights on people-related matters.
- Drive and champion a high-performance culture across the business by coaching People Partners to elevate leadership development and performance management capabilities.
- Guide the team in developing advanced organisational design solutions and fostering a culture of robust succession planning to identify and nurture high-potential talent.
- Collaborate with Leads within the wider People team to support and execute broader team strategies and initiatives (e.g., DE&I, People Operations, Talent etc).
- Serve as the internal subject matter expert for complex employee relations (ER) cases, guiding senior leaders through strategic coaching and risk-mitigation strategies.
- Lead and implement key People projects, including cyclical processes (e.g., performance reviews, salary review) and strategic initiatives.
- Advise on change management initiatives (e.g., restructure), ensuring smooth execution, clear stakeholder buy-in, and equipping the team to manage change effectively.
- Champion Carwow's values and ensure they are integrated and live in everything we do, while also promoting high emotional intelligence and active listening within the team.
- Utilise data and evidence to generate actionable insights, presenting them effectively to leaders to drive informed, evidence-based decisions.
- Be agile and adaptable to anticipate and respond effectively to evolving business needs and challenges.
Requirements
- Proven experience as a Senior or Lead HR/People Business Partner, including demonstrable experience in managing and developing people.
- Experience working within a scale-up or fast-paced environment, able to work in ambiguity, anticipate and adapt to change swiftly and effectively.
- In-depth knowledge of employment law and employee relations, with a track record of successfully navigating and resolving complex cases.
- Exceptional relationship-building skills across all levels of an organisation, capable of building trust and influencing strategic decisions.
- Strong commercial and strategic acumen with the ability to translate business needs into People-focused solutions.
- Proficiency in using data and People metrics to diagnose issues, identify trends, and advise on measurable actions.
- High emotional intelligence and excellent communication skills, with experience coaching leaders and handling sensitive, confidential situations.
- A highly proactive and agile mindset, able to anticipate and adapt to change swiftly and effectively.
Benefits
- Hybrid working
- Competitive salary to fund that dream holiday to Bali
- Matched pension contributions for a peaceful retirement
- Share options - when we thrive, so do you!
- Vitality Private Healthcare, for peace of mind, plus eyecare vouchers
- Life Assurance for (even more) peace of mind
- Monthly coaching sessions with Spill - our mental wellbeing partner
- Enhanced holiday package, plus Bank Holidays
- 28 days annual leave
- 1 day for your wedding
- 1 day off when you move house - because moving is hard enough without work!
- For your third year anniversary, get 30 days of annual leave per year
- For your tenth year anniversary, get 35 days of annual leave per year
- Option to buy 3 extra days of holiday per year
- Work from abroad for a month
- Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
- Bubble childcare support and discounted nanny fees for little ones
- The latest tech (Macbook or Surface) to power your gif-sending talents
- Up to £500/€550 home office allowance for that massage chair you’ve been talking about
- Generous learning and development budget to help you master your craft
- Regular social events: tech lunches, coffee with the exec sessions, lunch & learns, book clubs, social events/anything else you pester us for
- Refer a friend, get paid. Repeat for infinite money
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