Debt Collection Consultant managing client accounts for Creditas. Engaging clients to understand and resolve payment issues while providing excellent service.
KE
Hybrid Lead Operations Analyst, Consumer Collections and Recovery Applications
Posted 5 months ago
About the role
- Lead Operations Analyst driving business analysis and production support for collections applications. Collaborating with stakeholders and supporting operational improvement projects in a dynamic environment.
Responsibilities
- Provide ongoing production support, project support, and business analysis for Consumer Collections and Recovery applications
- Perform business analysis for assigned applications including consumer collections and recovery
- Act as first line of contact for user reported inquiries and problems
- Deliver high quality support and service to internal/external partners
- Identify and implement operational improvement concepts for measurable benefits
- Support projects involving application changes, upgrades, and issue remediation plans
- Build relationships and communicate effectively with various stakeholders
Requirements
- Bachelor’s Degree or equivalent experience
- Client centric mindset
- 1 or more years of Operational Analyst experience
- 1 or more years of experience as SME in Operational role
- Proven track record of building strong working relationships
- Strong decision making and analytical skills
- Excellent written and verbal communication skills
- Strong aptitude to technology based tools and databases (i.e., Excel, Access)
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development
- Incentive compensation based on performance
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Collections Team Lead at Enova mentoring contact center representatives for successful customer experiences. Collaborating with management for team efficiency and effectiveness in a hybrid work environment.
Customer support specialist at Atento, focusing on negotiating telecommunication service debts. Role includes hybrid/in - person training and customer engagement in São Caetano do Sul.
Collections Junior Specialist handling billing, payment communications, and account management for Infobip. Ensuring client payment concerns are addressed efficiently while following company procedures.
Managing the collections process for Comcast Business by addressing delinquencies and resolving inquiries through effective communication methods. This role ensures customer accuracy and satisfaction while adhering to company guidelines.
Customer service specialist for a telecom company negotiating debts for telecommunications services. Identifying client needs and providing solutions while using specific systems for records.
Coordinador de Procesos Operativos y Automatización en fintech, asegurando calidad de datos y KPIs operativos. Colaborando entre Collections, Tecnología y áreas estratégicas para maximizar la eficiencia operativa.
Collections Analyst managing accounts receivable and collection efforts for law firm. Collaborating with attorneys to maintain client relationships and ensure timely payments.
Credit Control role ensuring cash collection for local and International customers worldwide. Managing cash allocations, invoicing, and high - level customer service as part of the Finance team in Raleigh.
Collections Representative handling utility receivables for the Region of Peel. Addressing customer inquiries and resolving collections issues through various communication channels.