CU
CNPEM UCJunior Tax Analyst
Analista Fiscal Jr at CNPEM managing fiscal compliance and supporting internal users. Duties include issuing invoices and ensuring tax obligations are met.
About the role
- Oversee and resolve exceptions within the AMI (Advanced Metering Infrastructure) system
- Monitor and identify exceptions within the AMI system
- Support the AMI opt out process
- Resolve exceptions between work order management system and billings system
- Conduct investigation of relevant meter events and alarms and ensure timely, consistent resolution of meter-related incidents
- Analyze and diagnose issues causing exceptions in meter data; perform detailed analysis to identify patterns and anomalies
- Develop and implement strategies to resolve exceptions promptly and propose process improvements to reduce occurrence
- Generate reports on exception trends and resolution status and provide insights and recommendations for improving data accuracy, process automations, and system performance
- Collaborate with cross-functional teams including IT, field operations, and customer service to address and resolve exceptions; serve as primary point of contact for AMI exception-related queries
- Provide support for maintenance, upgrade, and enhancement of AMI functionality; participate in system testing and validation to ensure data integrity
- Provide training and guidance to a team of analysts on exception management processes; establish metrics, SLAs, and KPIs; conduct performance evaluations and professional development opportunities for team members
Requirements
- Bachelor’s degree in computer science, Information Technology, Engineering, business administration, Finance, Accounting, Statistics, Economics, related discipline, or equivalent experience
- Eight (8) plus years’ experience in related role
- Thorough knowledge of AMI systems and utility metering infrastructure
- Strong leadership and team management skills
- Effective communication and interpersonal skills
- Excellent problem-solving abilities and attention to detail
- Ability to work independently and as part of a team in a fast-paced environment
- Authorization to work in the United States is a precondition to employment in this position; Eversource will not sponsor candidates for work visas for this position
- All applicants must be able to work up to five days in the office if needed (emergencies, training, or other business needs)
- Competencies: Build trusting relationships; Manage and develop people; Foster teamwork and cross-functional collaboration; Lead change; Communicate strategic vision; Create an engaged workforce; Focus on the customer; Take ownership & accountability
Benefits
- Eversource offers a competitive total rewards program.
- Check out our careers site for an overview of our benefits programs.
- Salary is commensurate with your experience.
- This position is eligible for a potential incentive.
- Hybrid schedules (employees required to work at least three days in the office; third day set by employee and supervisor based on department needs).
- Work-life balance support.
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