Hybrid LCL Export Customer Service Coordinator

Posted last month

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About the role

  • Assist customer request for assistance in bookings, quotes, pickups and general transportation related questions.
  • Ensure Inland Pickups are followed through, and Inland Transportation agreements are met.
  • Reach out to overseas offices and agents for hazardous and other required approvals.
  • Trouble shooting between customers and Shipco/Agent offices.
  • Ensure that shipments processed are in compliance with the laws and regulations governing for US Export Industry.
  • Other duties as assigned.

Requirements

  • Minimum 1-3 years’ experience in LCL ocean export customer service and/or operations is required, preferably from a NVOCC background, but a candidate with VOCC or freight forwarder experience will also be considered.
  • Knowledgeable in all aspects of export customer service and/or operations.
  • Strong data entry skills required.
  • Excellent verbal and written communication skills.
  • Excellent organization skills.
  • Attention to details and an aptitude for a fast paced, multi-tasking, customer service minded environment.
  • Resourceful and out of the box thinking.
  • Relies on pre-established guidelines.
  • Reports to the Export LCL Export Customer Service Manager.

Benefits

  • We offer a positive and friendly atmosphere with opportunities for advancement and personal growth.
  • Salary is commensurate with experience.
  • We offer medical, dental, life and vision insurance.
  • STD, and LTD insurance.
  • Flexible benefits account.
  • Optional wellness program.
  • Matching 401(k) plan.

Job title

LCL Export Customer Service Coordinator

Job type

Experience level

Junior

Salary

$45,000 - $55,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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