Customer Service Leader managing pre - and post - contract administration and customer satisfaction across Mexico. Collaborating with teams to oversee contract terms and ensure profitability.
About the role
- LCL Export Customer Service Coordinator at Shipco Transport assisting customer requests and ensuring compliance in export operations. Requires strong customer service skills and experience in LCL ocean export operations.
Responsibilities
- Assist customer request for assistance in bookings, quotes, pickups and general transportation related questions.
- Ensure Inland Pickups are followed through, and Inland Transportation agreements are met.
- Reach out to overseas offices and agents for hazardous and other required approvals.
- Trouble shooting between customers and Shipco/Agent offices.
- Ensure that shipments processed are in compliance with the laws and regulations governing for US Export Industry.
- Other duties as assigned.
Requirements
- Minimum 1-3 years’ experience in LCL ocean export customer service and/or operations is required, preferably from a NVOCC background, but a candidate with VOCC or freight forwarder experience will also be considered.
- Knowledgeable in all aspects of export customer service and/or operations.
- Strong data entry skills required.
- Excellent verbal and written communication skills.
- Excellent organization skills.
- Attention to details and an aptitude for a fast paced, multi-tasking, customer service minded environment.
- Resourceful and out of the box thinking.
- Relies on pre-established guidelines.
- Reports to the Export LCL Export Customer Service Manager.
Benefits
- We offer a positive and friendly atmosphere with opportunities for advancement and personal growth.
- Salary is commensurate with experience.
- We offer medical, dental, life and vision insurance.
- STD, and LTD insurance.
- Flexible benefits account.
- Optional wellness program.
- Matching 401(k) plan.
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