Customer Service Representative for Sentry Insurance handling phone inquiries and providing quality customer service. Join one of the largest mutual insurance companies in the U.S. and be a part of a growing team.
About the role
- Research and Sales Support Specialist providing backend support for Harvard Business Publishing's sales teams. Managing client requirements and ensuring optimal use of products and services through training and reports in India.
Responsibilities
- Setting up learners/faculty for various learning products
- Building deep understanding of different contract types and pricing models to resolve queries from clients relating to orders, invoices, credit notes etc
- Accurate usage/revenue reporting on a periodic basis through usage reminders and confirmation from clients
- Enabling clients for optimal use of products and services through training or enablement sessions
- Consistent efforts to automate and improve process to gain better efficiency
- Collating data on usage, revenue and other reports and analyzing the trends and patterns
- Keeping the process notes up to date and ensuring all tasks are completed within the agreed service level agreements (SLAs)
Requirements
- Master’s degree in business administration, marketing, or a related field.
- Minimum 3 years of experience in a sales support role
- Strong proficiency in Microsoft Office tools.
- Advanced MS Excel knowledge is critical
- Excellent communication, interpersonal, project management & organizational skills.
- Detail-oriented with a high degree of accuracy and efficiency.
- Ability to work independently and as part of a team.
- Strong process orientation and customer service attitude
- Working knowledge of tools like Salesforce, Zendesk will be a plus
Benefits
- Competitive compensation and benefits package
- Education reimbursement
- Early-release Summer Fridays!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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