Process Support Engineer at Applied Materials providing critical product lifecycle support. Guiding installations, diagnoses, and service of complex systems for semiconductor manufacturing.
About the role
- Technical Support Analyst assisting users in a technology multinational with Microsoft systems. Seeking candidates with advanced English and 1+ years of experience in Service Desk.
Responsibilities
- Triage and handling of technical support tickets (Level 0 and 1)
- Support for Microsoft Active Directory: account unlocks, password resets, user provisioning, GPOs, permissions and distribution lists
- Support for Microsoft Exchange: mailboxes, permissions, email flow, and integration with Exchange Online
- Support for Microsoft Teams: connectivity, permissions, channels and meetings
- General Service Desk activities: connectivity issues, printers, application installation, technical enquiries and escalation
- Handling tickets involving the client's internal systems and tools
- Collaborating with the internal team to share knowledge and document procedures
Requirements
- Advanced English (reading, writing and speaking) – required
- Previous experience in Level 1 technical support
- Knowledge of Microsoft environments: AD, Exchange, Teams
- Familiarity with ticketing tools (ServiceNow, JIRA, etc.)
- Good verbal and written communication skills
- Proactive attitude and ability to work in a team
Benefits
- Market-competitive salary
- Performance-based bonus
- Health plan – Unimed (Unipart Flex)
- Dental plan – Bradesco
- Flash card – R$50.00 per day
- Day off
- English course – reimbursement-based
- Wellness benefits – TotalPass, Clude and C4life
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Permit Analyst providing administrative support for applications at Sunshine Enterprise USA. Handling customer inquiries and processing permit requests with a detail - oriented approach.
Systems Engineer focused on modern endpoint management and automation across Microsoft and Apple ecosystems. Designing and implementing Intune solutions while enhancing DevOps practices.
Systems Engineer focused on Microsoft Intune and Apple endpoint management. Designing and automating solutions for a multi - customer environment with operational excellence.
Application Support Analyst performing IT support for healthcare systems in ambulatory care settings. Analyzing and resolving support issues while collaborating with various departments and vendors across the organization.
Customer Support Analyst responsible for providing efficient client support at CIAL Dun & Bradstreet. Engaging with clients via various channels to resolve issues and improve processes.
Support Engineer managing Microsoft Client Infrastructure for leading IT service provider with flexible work arrangements. Responsible for Windows environment stability and process/tool enhancements.
Support Analyst managing user support and internal applications at WTW Brazil. Focused on team collaboration and improving IT governance processes while providing assistance to users.
Warehouse Support Technician providing logistical support to Nestle's warehouses and managing stock movement. Ensuring compliance with quality and safety standards in operations.
Technical Support Technician providing assistance and solutions for global customers at Fischer Panda. Combining office tasks with customer interactions, ensuring technical support and problem resolution.