Engineer supporting operational readiness across T - Mobile's production network by resolving complex issues. Contributing to network stability, readiness, and the ability to scale support across the organization.
About the role
- Technical Support Analyst assisting users in a technology multinational with Microsoft systems. Seeking candidates with advanced English and 1+ years of experience in Service Desk.
Responsibilities
- Triage and handling of technical support tickets (Level 0 and 1)
- Support for Microsoft Active Directory: account unlocks, password resets, user provisioning, GPOs, permissions and distribution lists
- Support for Microsoft Exchange: mailboxes, permissions, email flow, and integration with Exchange Online
- Support for Microsoft Teams: connectivity, permissions, channels and meetings
- General Service Desk activities: connectivity issues, printers, application installation, technical enquiries and escalation
- Handling tickets involving the client's internal systems and tools
- Collaborating with the internal team to share knowledge and document procedures
Requirements
- Advanced English (reading, writing and speaking) – required
- Previous experience in Level 1 technical support
- Knowledge of Microsoft environments: AD, Exchange, Teams
- Familiarity with ticketing tools (ServiceNow, JIRA, etc.)
- Good verbal and written communication skills
- Proactive attitude and ability to work in a team
Benefits
- Market-competitive salary
- Performance-based bonus
- Health plan – Unimed (Unipart Flex)
- Dental plan – Bradesco
- Flash card – R$50.00 per day
- Day off
- English course – reimbursement-based
- Wellness benefits – TotalPass, Clude and C4life
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Support Analyst responsible for onboarding partners and ensuring technical excellence in Digital Cash ecosystem integrations. Collaborating with internal teams and providing advanced API support in São Paulo.
Technical Support Specialist troubleshooting Tier II issues in Autodesk Forma products. Collaborating with Engineering and Product teams for defect validation and customer communication.
Operations Tools & Support Engineer developing and improving production tools for maritime classification and certification at Bureau Veritas. Collaborating in an international environment with tech experts and stakeholders.
Provide support to clients through various communication channels, ensuring smooth operation of software systems. Work with a dynamic team to enhance service delivery.
IT Intern providing technical support to optimize health and safety processes. Engaging in team collaboration and troubleshooting customer queries while maintaining organized documentation in hybrid mode.
Application Support Developer responsible for enhancing and supporting in - house developed applications at Centrica. Engage in customer support, data analysis, and system administration tasks.
Technical Support Engineer providing first - line support for IDEMIA applications in Bucharest. Responsible for troubleshooting technical issues and collaborating with support teams.
Technical Support Manager responsible for IT infrastructure continuity, security, and innovative management. Focusing on problem management in an operational environment.
Service & Support Engineer supporting global customers with broadcast control solutions. Collaborating with regional teams to resolve technical issues in a 24/7 support setup.