Loan Support Analyst handling Commercial Loan documents based in Pittsburgh, PA, or Dallas, TX, or Cincinnati, OH. Reviewing and ensuring all required documents are received and accurately executed.
About the role
- Provide first-level support for customer and system incidents, ensuring timely and effective resolution
- Operate & monitor SEEBURGER Cloud Services and organize remote sessions to customer systems, performing both technical and business-oriented issue analysis
- Keep customers informed and engaged by providing clear updates on their inquiries and issues
- Fulfill standard change requests
- Identify and suggest possible improvements on procedures to increase quality and efficiency
- Work as part of unified ServiceDesk, ensuring teamwork and seamless coordination with cross-functional teams for best customer experience
Requirements
- An enthusiastic individual who enjoys team collaboration and task diversity
- A reliable contributor who enjoys the freedom of scheduled shifts (based on 24/5 or 24/7 working model)
- A strong communicator with a customer-first mindset, ensuring technical solutions align with business needs
- Fluent in English, with excellent written and verbal communication skills
- A quick learner and analytical thinker with basic knowledge in:
- • Windows Server and Linux administration
- • Networking & Data Transfer
- • Communication Protocols
- • Databases (Oracle, MSSQL, Postgres)
- • Scripting or Coding
- Experience with SEEBURGER Software is a plus
- Familiarity with Amazon Web Services (AWS) is a plus
- Knowledge of German is a plus
Benefits
- 25 days off (up to 30 days off after 5 yrs.)
- Hybrid working model
- Appealing Christmas bonus
- Additional health and dental insurance
- 3 additional self-care days off
- Food vouchers
- Sports plan
- Referral bonus
- Team events
- Corporate discounts
- Transport and Internet expenses covered
- Internal/external top tier trainings
- LinkedIn Learning access
- Professional conferences
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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