CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Configures equipment for new employees
- Keeps the asset list up to date
- Solves hardware and software issues
- Manages AD accounts
- Checks received security alerts and escalates them if necessary
- Helps implementing new software/hardware solutions
- Must work from the office when it’s needed
Requirements
- Excellent communication skills and a positive attitude
- Good technical skills and knowledge of Windows OS
- English is a must (good verbal and writing)
- Hardware knowledge (swap ram sticks, change SSD/HDD, etc)
- Knowledge of Windows Server / Windows Desktop Family administration (AD, DHCP, DNS, Remote Services)
Benefits
- Private medical insurance (Expert Ultra at Regina Maria)
- Monthly budget in an online benefit platform
- Bookster and LinkedIn Learning subscriptions
- Referral bonus
- Additional company-paid days off ("Personal Day" and "Anniversary Days")
- Personal and professional development (trainings and certifications)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
PG
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PI
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