Engineer supporting operational readiness across T - Mobile's production network by resolving complex issues. Contributing to network stability, readiness, and the ability to scale support across the organization.
About the role
- Junior Customer Support Analyst at Operative delivering B2B application support and managing customer communication. Focused on customer relationships and technical issue resolution in a hybrid work environment.
Responsibilities
- Receive, analyze, troubleshoot, reproduce, and resolve customer issues after implementation
- Provide clear, empathetic, and professional communication to customers in all interactions
- Respond promptly to customer incidents within SLA requirements
- Coordinate with internal teams to address customer needs while maintaining ownership of the customer relationship
- Demonstrate initiative, agility, and follow-through in resolving customer concerns
Requirements
- 3+ years of customer-facing experience in technical support, SaaS, or a service environment
- Excellent written and verbal communication skills in English
- Strong interpersonal skills
- Proven ability to set expectations clearly and provide consistent updates
- Exceptional customer service orientation
- Detail-oriented with the ability to manage multiple priorities
- Strong proficiency in Microsoft Excel
Benefits
- Hybrid work schedule
- Monitoring of customer production environments
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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