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MercafacilAnalista de Customer Success OPS – Pleno
Operational Analyst ensuring customer success in retail and industry sectors. Managing data operations and support in a hybrid work environment.
About the role
- As a Junior Customer Success Officer (Tax Coach), you are the first help for tax questions.
- Via chat, email, phone or video call, you assist our users.
- You support the community with demos, webinars and drafting FAQs.
- You act as a bridge between self-employed users and our product team, both for passing on new ideas and resolving issues.
- You devise strategies to retain and persuade users to subscribe and submit taxes with us.
- You contribute to improving our UX and work closely with the marketing team.
Requirements
- You are a native Dutch speaker and fluent in English.
- You have an eye for detail and always focus on quality.
- You are strong in communication and know exactly how to help and convince our customers.
- You can work well independently, but also function well in a team.
- You feel completely at home in the energetic and rapidly changing environment of a start-up.
- You have a practical attitude, get to work immediately and see opportunities everywhere.
- Financial knowledge is an advantage, but not a requirement - we will quickly bring you up to speed during your onboarding.
Benefits
- A role where you make a real difference to self-employed people.
- Working in Brussels and remotely.
- An attractive salary with stock options.
- An open-ended contract with plenty of development opportunities.
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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