Senior Manager, Customer Success driving strategies for customer satisfaction and retention at Euna Solutions. Leading a team to deliver exceptional customer experiences in a hybrid work environment.
About the role
- Customer Success Manager at Vonage API engaging with customers to drive adoption of communication APIs. Fostering relationships and ensuring long-term satisfaction with cloud communication solutions.
Responsibilities
- Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and strategic partner.
- Understand customer goals, develop success plans, and align API solutions to drive business value.
- Monitor usage patterns, identify opportunities for expansion, and provide best practices to maximize API adoption.
- Act as the voice of the customer within Vonage, collaborating with support, product, and engineering teams to address challenges and improve the customer experience.
- Identify upsell and cross-sell opportunities to drive revenue growth and customer retention.
- Provide ongoing education and resources to ensure customers are leveraging the full potential of Vonage API solutions.
- Collect and relay customer feedback to internal teams to influence product improvements and roadmap priorities.
Requirements
- 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS, CPaaS, or technology-driven company.
- Familiarity with APIs, cloud communications, and software integration processes.
- A strong passion for customer success and the ability to foster meaningful relationships.
- Excellent verbal and written communication skills with a strategic problem-solving approach.
- Ability to work cross-functionally with product, sales, and support teams to drive customer success.
- Comfortable analyzing customer usage data to identify trends and opportunities.
- Ability to thrive in a fast-paced environment and proactively address customer needs.
Benefits
- Kafeteria (multisport)
- Private Medical Healthcare
- Group Life Insurance
- Unlimited Discretionary Time Off
- Flexible working hours
- Remote work with occasional meetings in Wrocław office
- Reimbursement for the cost of learning (trainings, postgraduate studies etc.)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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