GP
Grupo PanvelSenior CRM Analyst
Senior CRM Analyst understanding consumer needs for Hygiene and Beauty products. Managing and executing CRM communications and customer journeys within Salesforce Marketing Cloud.
About the role
- Management and relationship handling of a B2B client portfolio (small, medium, and large companies)
- Management of targets and results
- Conduct follow-ups on renewals
- Mapping and identifying new business opportunities
- Lead and facilitate meetings
- Collaborate with internal teams (events & content, finance, sponsorship, etc.)
- Participate in events, committees, and seminars
Requirements
- Bachelor's degree completed or in progress
- Proficiency with Microsoft Office (Office suite)
- Experience in customer service / account relationship management
- Availability to work in a hybrid model — onsite 3 days per week
- PLUS:
- Experience building relationships with companies.
- IT IS VERY IMPORTANT THAT YOU:
- Be proactive, curious, and engaged in achieving goals and results;
- Be adaptable and dynamic to interact and negotiate with companies across multiple sectors;
- Be motivated by challenges;
- Put the client at the center of your actions;
- Have clear and objective written and verbal communication;
- Be able to work collaboratively in a constructive and respectful manner to achieve shared results.
Benefits
- 🍽️ Multi-benefits card with meal and food allowances;
- 🚌 Commuter voucher (transportation allowance);
- ⛽ Fuel allowance;
- 🏋️♂️ Wellhub (wellness program);
- 🎉 Birthday day off;
- 🍎 Afternoon fruit provided;
- 💛 Happiness program
- 🪪 SESC access credential;
- 🏥 Medical assistance;
- 🛡️ Group life insurance;
- 📚 Discounts on courses, postgraduate programs, and MBAs;
- 🌍 Access to AmCham training programs;
- 😌 End-of-year break.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
PE
PeripassCustomer Success Manager
Customer Success Manager driving client success and upselling for logistics SaaS scale - up Peripass. Engaging with customers to maximize investment returns and enhancing the customer journey.
Data Analyst specializing in CRM focusing on strategic data segmentation and collaboration across teams at Omie, a technology company.
AD
AdtailMid-level CRM Analyst
Analista de CRM role at Adtail, a digital marketing agency enhancing customer interaction and satisfaction. Responsible for data analysis and customer onboarding strategies to improve performance.
AM
Amcham-BrasilJunior Customer Success Analyst
Customer Success Analyst managing B2B client relationships, ensuring success for various companies. Requires bilingual communication and flexibility for hybrid work.
Internship in Sales & Customer Success supporting event partnerships at Höme in Berlin. Engaging with partners, managing contacts, and enhancing customer success initiatives.
PI
PipedriveCustomer Success Manager
Customer Success Manager serving as trusted advisor for Pipedrive's strategic accounts. Responsible for onboarding, retention, and upsell opportunities within customer portfolios.
MO
MoBerriesCustomer Success Manager
Customer Success Manager assisting with onboarding for clients of SaaS company. Focusing on customer satisfaction and conducting training webinars while managing feedback.
VI
VitalSourceCustomer Success Specialist
Customer Success Specialist enhancing student experience at VitalSource Technologies. Supporting campus partnerships with training, reporting, and customer engagement activities.
IN
Insider.Customer Success Manager
Customer Success Manager responsible for client relationships across Spain, Italy, and Portugal. Join a B2B SaaS company transforming customer experience with AI technology.