Technical Supporter assisting customers with software - related issues and solutions. Collaborating using modern tools to ensure customer satisfaction and efficient operations.
About the role
- Application Support Technician at Lean Tech providing support for enterprise applications and resolving incidents. Collaborating with development teams and utilizing SQL, KQL, and REST APIs for enhancements.
Responsibilities
- Provide second-line support for enterprise applications, efficiently resolving incidents and service requests to enhance user satisfaction.
- Monitor and analyze application performance and availability using SQL and KQL on the Azure platform, escalating issues as necessary to ensure reliability.
- Collaborate with development and infrastructure teams to troubleshoot and resolve complex technical issues, leveraging your working knowledge of C#, .NET, and Python.
- Maintain and update comprehensive application documentation, including detailed support procedures and knowledge base articles, to support operational efficiency.
- Assist with application deployments, upgrades, and patching, ensuring seamless integration and minimal disruption to services.
- Utilize REST APIs to facilitate application integration and automate workflows, improving process efficiency.
- Apply foundational data structure knowledge to optimize application performance, supporting development and operational efforts.
Requirements
- Minimum of 2 years' experience in application support or IT operations
- Strong understanding and practical experience with REST API architecture using tools like Postman
- Proficiency in SQL and KQL for querying databases mainly on the Azure platform, and analyzing telemetry data
- Solid foundation in data structure fundamentals with the ability to apply them in real-world scenarios
- Working knowledge of C#, .NET, and Python to support internal OTR applications
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal abilities
- Ability to work independently and collaboratively in a team environment
- Familiarity with cloud platforms such as Microsoft Azure or AWS
- Nice to have: Exposure to scripting languages for basic automation tasks
- Familiarity with ITSM tools such as Managed Engine or Confluence
- Understanding of additional cloud services beyond Azure and AWS
- Experience with basic data analysis using Python
- Knowledge of security best practices and compliance standards
- Adaptability in learning new technologies and methodologies quickly
- Strong organizational skills and attention to detail
Benefits
- Professional development opportunities with international customers
- Collaborative work environment
- Career paths and mentorship programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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