Director of IT Infrastructure Systems and Services at Coca - Cola consolidating network, datacenter & cloud operations. Leading enterprise solutions with a focus on reliability and security.
About the role
- User Help Desk Agent managing IT support including software and hardware for large clients. Providing remote support and documentation in a hybrid role.
Responsibilities
- Professional intake of incoming software and hardware incidents in a large-client environment
- Handling incidents in the ticketing system: prioritization, classification and documentation
- Conducting troubleshooting and initiating corrective measures
- Providing first-line assistance and solutions via remote support
- Escalating incidents to downstream teams when necessary
Requirements
- IT affinity and strong communication and teamwork skills
- Excellent German language skills, spoken and written; English skills are an advantage
- Confident use of Windows 10 and Microsoft Office 365
- Nice to have: completed vocational training in an IT field or professional experience in IT support
Benefits
- Applications without a cover letter accepted
- Remote/mobile work possible after the probationary period
- Modern, well-equipped office on the Elbe with height-adjustable desks, two monitors per workstation, quiet and collaborative areas, and an on-site fitness studio with a personal trainer and yoga classes
- Central location with good transport links by train, bus and car, including free parking
- Employee referral bonus for successful hires
- Subsidy for the Deutschlandticket, JobRad (company bike program), participation in Corporate Benefits, an employee fan shop, employer contribution to company pension plan, and much more
- Support for personal and professional development, e.g., ITIL Foundation certification offered after successful onboarding
- Promotion of department-wide and company-wide team spirit through regular company events, such as summer parties and Christmas celebrations, and sponsorship of employee participation in sporting events (e.g., HafenCityRun in Hamburg)
- Family-friendly working conditions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior IT Engineer addressing customer queries and resolving various technical issues at New Charter Technologies. Mentoring helpdesk technicians and overseeing multiple client environments.
Level 2 Helpdesk Technician providing on - site support for client technology solutions. Assistance with installations, troubleshooting, and maintaining computer systems in Mastic Beach, New York.
IT Manager responsible for internal IT services and Managed Service Provider oversight at a UK company. Ensuring IT stability, security, and effectiveness in a hybrid work environment.
Lead multi - solution implementations for strategic customers as an Enterprise Architect at Adobe. Drive process improvements and serve as a trusted advisor in AI technologies.
IT Support Specialist assisting customers with e - forms requests and managing ticket documentation. Oversight and classification of tickets within a service level agreement framework.
IT Support Specialist at DATAGROUP providing support for e - form issues. Documenting and managing client requests while ensuring compliance with service level agreements.
IT Support Specialist assisting clients with e - forms and managing service requests in Leipzig. Documenting and classifying tickets while ensuring compliance with service agreements.
Lead strategic development of Enterprise Architecture for infodas, targeting NAF/ADMBw with extensive project involvement and client interactions. Position architecture approaches and strengthen thematic exchange in defense and IT sectors.
Help Desk Specialist Tier II providing IT support for federal government contracts in fast - paced environment. Managing technical support for desktop, networking, and conferencing technologies.