Managing Consultant in Enterprise Architecture bringing individual solutions to medium - sized businesses and public administration. Lead projects and develop consulting offerings in a growing consultancy firm.
About the role
- User Help Desk Agent managing IT support including software and hardware for large clients. Providing remote support and documentation in a hybrid role.
Responsibilities
- Professional intake of incoming software and hardware incidents in a large-client environment
- Handling incidents in the ticketing system: prioritization, classification and documentation
- Conducting troubleshooting and initiating corrective measures
- Providing first-line assistance and solutions via remote support
- Escalating incidents to downstream teams when necessary
Requirements
- IT affinity and strong communication and teamwork skills
- Excellent German language skills, spoken and written; English skills are an advantage
- Confident use of Windows 10 and Microsoft Office 365
- Nice to have: completed vocational training in an IT field or professional experience in IT support
Benefits
- Applications without a cover letter accepted
- Remote/mobile work possible after the probationary period
- Modern, well-equipped office on the Elbe with height-adjustable desks, two monitors per workstation, quiet and collaborative areas, and an on-site fitness studio with a personal trainer and yoga classes
- Central location with good transport links by train, bus and car, including free parking
- Employee referral bonus for successful hires
- Subsidy for the Deutschlandticket, JobRad (company bike program), participation in Corporate Benefits, an employee fan shop, employer contribution to company pension plan, and much more
- Support for personal and professional development, e.g., ITIL Foundation certification offered after successful onboarding
- Promotion of department-wide and company-wide team spirit through regular company events, such as summer parties and Christmas celebrations, and sponsorship of employee participation in sporting events (e.g., HafenCityRun in Hamburg)
- Family-friendly working conditions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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