Technical support role providing first - level help desk assistance for users through various channels. Collaborating on IT projects and maintaining high customer satisfaction.
CL
Onsite Director, IT Infrastructure Systems and Services
Posted 1 hour ago
About the role
- Director of IT Infrastructure Systems and Services at Coca-Cola consolidating network, datacenter & cloud operations. Leading enterprise solutions with a focus on reliability and security.
Responsibilities
- Lead the overall enterprise-wide effectiveness and efficiency of all infrastructure systems, networks, and end-user support systems to ensure high levels of functionality, reliability, performance, and business alignment
- Oversee, coordinate, and monitor all support, administration, and operational management activities
- Responsible for high levels of infrastructure reliability, availability, performance, problem management/elimination, PCI compliance, and IT disaster recovery utilizing developed standards, procedures, and operational IT processes, monitoring for continuous improvement
- Lead the development of the service strategy and technical roadmap and ensure its integration with the overall IT and enterprise strategic plans
- Participate in the assessment of external and internal technology capabilities required to achieve desired competitive positioning
- Interact with and manage outside vendors, outsourcers, and service providers to procure and deliver technology products, services, and contracts. Ensure consistent quality and delivery of service across a tiered IT support model
- Set the mission and vision of the team to foster a business-oriented culture and mindset driven by continual service improvement techniques
- Establish, monitor, and analyze performance metrics and service level agreements to ensure business and customer needs are satisfied.
- Champion involvement in the IT organization's innovation efforts and its role in experimenting with new solutions to take advantage of business opportunities
- Direct, lead, and motivate a function(s) to deliver results by communicating company goals and deadlines; engaging and developing teammates through effective performance management, coaching, and training; implementing continuous improvement methods and embodying company purpose and values to inspire servant leadership
Requirements
- 7+ years of IT leadership experience within infrastructure technology disciplines
- Strong knowledge in modern software, infrastructure, and mobile technologies
- Project management and team management skills, across multiple teams, such as planning, budgetary control, people management, etc.
- Up-to-date knowledge of methodologies and trends in both business and IT, with preferred experience with Agile methodologies
- Knowledge and experience managing all aspects of cloud platform and services management in Microsoft Azure, as well as on-premise-based solutions
Benefits
- 401(k) match + health coverage + employee stock purchase plan
- Dedicated training + personalized mentorship
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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