Senior IT Engineer addressing customer queries and resolving various technical issues at New Charter Technologies. Mentoring helpdesk technicians and overseeing multiple client environments.
About the role
- Level 2 Helpdesk Technician providing on-site support for client technology solutions. Assistance with installations, troubleshooting, and maintaining computer systems in Mastic Beach, New York.
Responsibilities
- Assist with system setup and installing new software and hardware.
- Set up new computer systems, install software, perform security updates, and provide technical assistance.
- Troubleshoot user issues, resolve error messages and manage computer inventory.
- Ensures computer systems are operating efficiently by reporting malfunctions and conducting regular maintenance.
- Maintaining hardware assets such as desktops, laptops, printers, and spare parts.
- Properly documenting all actions taken and communicating effectively with the end user throughout the life cycle of a ticket.
- Conduct on-site visits that involve hands-on interactions with customer equipment, such as printer issues and workstation installations.
Requirements
- High-level experience in the deployment and support of services defined by the work agreement.
- Excellent process orientation with the ability to manage multiple projects in various stages.
- Perform customer support-related tasks and special projects as assigned by management.
- Excellent communication skills, problem-solving abilities, and resourcefulness.
- Experience with Office Suite, Windows Operating Systems, Remote Desktop tools, and Google Workspace.
- Ability to multitask to meet important deadlines.
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