Lead multi - solution implementations for strategic customers as an Enterprise Architect at Adobe. Drive process improvements and serve as a trusted advisor in AI technologies.
About the role
- IT Support Specialist at DATAGROUP providing support for e-form issues. Documenting and managing client requests while ensuring compliance with service level agreements.
Responsibilities
- You are the first point of contact for issues related to e-forms and provide our customers with fast, competent assistance
- You document and classify tickets in the ticketing system
- You manage and administer inquiries in the Service Portal (Mon–Sat, between 7 AM and 7 PM), up to 5 days a week and 8 hours per day
- You expertly escalate tickets to downstream support units
- You control and monitor tickets according to our Service Level Agreements
Requirements
- You are characterized by a customer-friendly and service-oriented working style
- You have a quick grasp and a structured approach to work
- Excellent communication skills and a good command of language are among your key strengths
- It is an advantage if you have already gained some professional experience in an IT environment
- Very good German and English language skills, both written and spoken, complete your profile
- You speak very good German (C2) and can communicate well in English (B2)
Benefits
- Job security – a permanent employment contract
- Maximum work-life balance – remote work by arrangement up to 100% possible
- Flexibility – work from home or at one of our DATAGROUP locations
- Top equipment – choice of technical equipment, modern offices with ergonomic workstations
- Your health bonus – subsidy for workplace glasses, bike leasing, regular vitamins and support for sports activities
- Skip the traffic – Deutschlandticket for €37
- Get off to a flying start – with our personal and professionally competent onboarding and feel-good management
- Growth – we plan your career development together and support you with free continuing education opportunities
- You matter to us – with various benefits, company breakfasts, celebrations and team events for fun and cohesion, we ensure your satisfaction
- Approachable – high appreciation as well as short communication and decision-making paths
- In the heart of the city – office with good public transport connections
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
IT Support Specialist assisting customers with e - forms requests and managing ticket documentation. Oversight and classification of tickets within a service level agreement framework.
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