Lead multi - solution implementations for strategic customers as an Enterprise Architect at Adobe. Drive process improvements and serve as a trusted advisor in AI technologies.
About the role
- IT Support Specialist assisting clients with e-forms and managing service requests in Leipzig. Documenting and classifying tickets while ensuring compliance with service agreements.
Responsibilities
- You are the first point of contact for issues with e-forms and provide our customers with prompt, competent support
- You document and classify tickets in the ticketing system
- You handle and administer inquiries in the Service Portal (Mon–Sat, between 7:00 and 19:00), up to 5 days a week and 8 hours per day
- You skillfully escalate tickets to downstream support units
- You manage and monitor tickets in accordance with our Service Level Agreements
Requirements
- You demonstrate a customer-friendly and service-oriented work style
- You have a quick comprehension and work in a structured way
- Your key strengths include very good communication skills and clear expression
- It is an advantage if you already have some professional experience in an IT environment
- Very good German and English skills, both spoken and written, complete your profile
- You speak very good German (C2) and can communicate well in English (B2)
Benefits
- A secure future – a permanent employment contract
- Maximum work–life balance – remote work by arrangement, up to 100% possible
- Flexibility – work from home or at one of our DATAGROUP locations
- Top equipment – choice of technical equipment, modern offices with ergonomic workstations
- Your health bonus – subsidy for workplace glasses, bike leasing, regular vitamins and support for sports offerings
- Beat the traffic – Deutschlandticket for €37
- Start successfully – with our personal and professional onboarding and feel-good management
- Growth – we plan your career development together and support you with free training opportunities
- You are important to us – various benefits, company breakfasts, celebrations and team events for fun and team cohesion ensure your satisfaction
- Approachable – high appreciation and short communication and decision-making paths
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
IT Support Specialist assisting customers with e - forms requests and managing ticket documentation. Oversight and classification of tickets within a service level agreement framework.
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