IT Support Specialist assisting clients with e - forms and managing service requests in Leipzig. Documenting and classifying tickets while ensuring compliance with service agreements.
About the role
- IT Support Specialist assisting customers with e-forms requests and managing ticket documentation. Oversight and classification of tickets within a service level agreement framework.
Responsibilities
- You are the first point of contact for requests involving e-forms and provide quick, competent assistance to our customers
- You document and classify tickets in the ticketing system
- You manage and administer inquiries in the ticketing system and its webshop
- You skillfully escalate tickets to downstream support units
- You control and monitor tickets in accordance with our Service Level Agreements
Requirements
- You are the first point of contact for requests involving e-forms and provide quick, competent assistance to our customers
- You document and classify tickets in the ticketing system
- You manage and administer inquiries in the ticketing system and its webshop
- You skillfully escalate tickets to downstream support units
- You control and monitor tickets in accordance with our Service Level Agreements
- You are characterized by a customer-friendly and service-oriented working style
- You have a quick grasp and a structured, conscientious way of working
- Your strengths include excellent communication skills and a strong command of expression
- It is an advantage if you have already gained initial professional experience in an IT environment
- Very good German (C1) and good English (B2) skills, both written and spoken, round off your profile
Benefits
- Your secure future – a permanent employment contract
- Maximum work–life balance – mobile working by agreement, up to 100% possible
- Flexibility – work from home or at one of our DATAGROUP locations
- Top equipment – choice of technical equipment, modern offices with ergonomic workstations
- Your health bonus – subsidy for workplace glasses, bike leasing, regular vitamins and support for sports offerings
- Avoid traffic jams – Deutschlandticket for €37
- Start successfully – with our personal and professionally competent onboarding and feel-good management
- Growth – together we plan your professional development and support you with free training opportunities
- You matter to us – with various benefits, company breakfasts, celebrations and team events for fun and team cohesion, we ensure your satisfaction
- Approachable – high appreciation as well as short communication and decision-making paths
- In the heart of the city – office with good public transport connections
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
IT Support Specialist at DATAGROUP providing support for e - form issues. Documenting and managing client requests while ensuring compliance with service level agreements.
Lead strategic development of Enterprise Architecture for infodas, targeting NAF/ADMBw with extensive project involvement and client interactions. Position architecture approaches and strengthen thematic exchange in defense and IT sectors.
Help Desk Specialist Tier II providing IT support for federal government contracts in fast - paced environment. Managing technical support for desktop, networking, and conferencing technologies.
Associate Nurse Unit Manager leading a team in Blakiston Lodge, an aged care facility. Responsible for clinical leadership and development of nursing staff for high - quality service delivery.
Financial Accountant handling audit support for accounting team in a leading sustainable mobility company. Responsible for regulatory reporting and compliance in Germany.
Public Benefit Specialist at Ensemble Health Partners identifying Medicaid eligibility for uninsured patients. Facilitating application processes and maintaining relationships with Medicaid caseworker partners in a healthcare setting.
Public Benefit Specialist at Ensemble Health Partners assisting patients with Medicaid eligibility and application processes. Collaborating with various stakeholders to ensure timely and accurate submissions.
Public Benefit Specialist responsible for interviewing uninsured patients for Medicaid eligibility. Assisting with application processes and ensuring timely billing at Ensemble Health Partners
Bilingual Public Benefit Specialist assisting clients in navigating public benefits programs. Collaborating on needs assessment and ensuring compliance while serving in the United States.