Aprendiz em TI na helloo auxiliando na manutenção de equipamentos e suporte a usuários. O papel enfoca a resolução de problemas técnicos e tarefas administrativas em tecnologia.
About the role
- IT Support Technician ensuring efficient service desk operations at Better, enhancing home finance accessibility with tech innovations. Support OS X and Windows users, manage IT security practices.
Responsibilities
- Overall responsibility for the service desk, ensuring that all the requests for the IT support are acted in accordance with service desk procedure and priorities.
- Support OS X and Windows users (e.g. software installs and VPN troubleshooting)
- Provision, manage, and repair of employee's laptops
- Facilitate Better employee onboarding and offboarding processes.
- Enforce best practices of office IT security
- Provision and support of VOIP telephony and telepresence equipment
- Support wired and wireless networks
- Create documentation for frequently asked questions
- Asset management and procurement
- Escalate to L2/L3 appropriately
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
- Perform user account management activities
- Escalate complex problems to appropriate support specialists
- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products
- Troubleshoot client software and basic network connectivity problems
- Identify, evaluate and prioritize customer problems and complaints
- May train users and operators on a limited basis and/or may write training procedures
- Participate in on-going training and departmental development
- Routine maintenance updates with other IT staff and business units
- Create all required documentation including standards, configurations, and diagrams.
Requirements
- 1-2 Years Experience
- Familiar with Active Directory
- Flexible with working hours
- Basic networking knowledge (OSI network layers, TCP/IP) required.
- Preference for those who have worked for regulated companies
- Fluent in English (Orally & Written)
- Familiar with Help Desk ticketing systems
- Preference for those who have worked with overseas IT offices in the past
- Experience with Saas management
- Understanding of working in a cross-platform (Windows and macOS) environment is a plus.
- Office 365 experience is a plus.
- Okta / Jumpcloud / Kandji / Intune experience a plus.
Benefits
- Experience our comprehensive office perks, including daily meals and transport facility for commuting to and from the office, available for all employees coming to the office.
- Our comprehensive medical plan is available for you, your spouse and dependents.
- Employees are covered under Mediclaim, Group Term life insurance and Accidental insurance.
- Experience flexibility with our night shift allowance, work from home allowance and transportation allowance, where applicable.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Experienced Audit Manager leading delivery of audit and assurance services in a global accounting firm. Overseeing audit engagements and managing client relationships with a focus on quality.
IT Support position for handling ERP customer inquiries via phone and email communication. Assisting with technical issues and documentation in a hybrid work environment.
Senior Unit Support Readiness Analyst providing intelligence support across Air Combat Command units at Dynamo Technologies. Delivering actionable intelligence and analyzing readiness for mission success.
IT Specialist providing high - quality support for internal tools and devices at Promise. Managing ticketing requests and ensuring a seamless experience for users in a hybrid work environment.
IT Support Officer at Prosupport Services Company providing first - line and second - line technical support. Responsible for maintaining IT systems, resolving issues, and implementing security policies.
ICT Audit Manager leading diverse risk - based audits and supervising teams on ICT - driven assignments. Join a reputable advisory firm in Dublin offering flexible arrangements in a growth - oriented environment.
Permit Administration Technician at BC Energy Regulator managing land act tenures and forestry licenses. Involves drafting agreements, conducting analysis, and maintaining data integrity.
Information Systems Support Specialist providing technical support leveraging SaaS applications at HHS. Focused on troubleshooting and delivering exceptional customer service in a hybrid work environment.
Technical Helpdesk Analyst providing first - line IT support for Space NK in the West London Distribution Centre. Responsible for resolving technical issues and assisting end users with applications and network services.