IT Support Specialist providing first and second - level technical support for users and equipment in San Juan del Río. Ensuring operational continuity while handling hardware and software issues.
About the role
- IT Support Specialist supporting MCA's wireless communication and data solutions in Spartanburg, SC. Collaborating with stakeholders to enhance IT systems and end-user support.
Responsibilities
- Collaborate with business stakeholders to understand their technology needs and objectives.
- Document and analyze these requirements to recommend suitable IT solutions.
- Develop system design and specifications, including data models, architecture, and functional specifications for software or hardware solutions.
- Evaluate and recommend new technologies, tools, and software to improve the efficiency, security, and effectiveness of IT systems.
- Assist in software development and programming tasks as needed, especially in cases where custom solutions are required.
- Diagnose and resolve hardware, software, and network issues.
- Provide support to end-users and helpdesk teams in resolving technical problems.
- Conduct testing and quality assurance activities to ensure the reliability and functionality of IT systems.
- Identify and address defects and issues.
- Create and maintain documentation, including technical specifications, system configurations, and user manuals.
- Monitor and enforce IT security policies and compliance with industry standards and regulations, such as GDPR, HIPAA, or other relevant laws.
- Analyze data to provide insights and reports that can support decision-making processes and business objectives.
- Provide training and guidance to end-users and technical support teams on IT systems and applications.
- Collaborate with vendors and external service providers to evaluate and procure IT products and services.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Strong technical skills and knowledge of various IT systems, software, and hardware.
- Proficiency in programming languages, database management, and network protocols.
- Project management skills and experience.
- Excellent problem-solving and analytical abilities.
- Strong communication and interpersonal skills.
- Knowledge of industry best practices, security protocols, and compliance requirements.
- Relevant certifications (e.g., CompTIA A+, Network+, or Certified Information Systems Security Professional (CISSP)) may be required or preferred.
Benefits
- Medical
- Dental
- Vision
- 401K
- PTO
- Holiday Pay
- Education Incentives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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