About the role

  • Collaborate with business stakeholders to understand their technology needs and objectives.
  • Document and analyze these requirements to recommend suitable IT solutions.
  • Develop system design and specifications, including data models, architecture, and functional specifications for software or hardware solutions.
  • Evaluate and recommend new technologies, tools, and software to improve the efficiency, security, and effectiveness of IT systems.
  • Assist in software development and programming tasks as needed, especially in cases where custom solutions are required.
  • Diagnose and resolve hardware, software, and network issues.
  • Provide support to end-users and helpdesk teams in resolving technical problems.
  • Conduct testing and quality assurance activities to ensure the reliability and functionality of IT systems.
  • Identify and address defects and issues.
  • Create and maintain documentation, including technical specifications, system configurations, and user manuals.
  • Monitor and enforce IT security policies and compliance with industry standards and regulations, such as GDPR, HIPAA, or other relevant laws.
  • Analyze data to provide insights and reports that can support decision-making processes and business objectives.
  • Provide training and guidance to end-users and technical support teams on IT systems and applications.
  • Collaborate with vendors and external service providers to evaluate and procure IT products and services.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Strong technical skills and knowledge of various IT systems, software, and hardware.
  • Proficiency in programming languages, database management, and network protocols.
  • Project management skills and experience.
  • Excellent problem-solving and analytical abilities.
  • Strong communication and interpersonal skills.
  • Knowledge of industry best practices, security protocols, and compliance requirements.
  • Relevant certifications (e.g., CompTIA A+, Network+, or Certified Information Systems Security Professional (CISSP)) may be required or preferred.

Benefits

  • Medical
  • Dental
  • Vision
  • 401K
  • PTO
  • Holiday Pay
  • Education Incentives

Job title

IT Support Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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