CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Provide first/second-level technical support through our ticketing system
- Troubleshoot laptop hardware and operating system issues (Windows and macOS)
- Resolve software application problems and connectivity issues
- Support employees with day-to-day technology challenges
- Partner with HR to execute smooth IT onboarding and offboarding processes
- Configure and deploy laptops and equipment for new hires
- Recover and reset equipment from departing employees
- Identify opportunities to improve and streamline these processes
- Manage user accounts and licensing in Microsoft 365
- Administer Entra ID (Azure AD), Exchange, Teams, SharePoint, and Intune
- Support collaboration tools and ensure proper access controls
- Track and manage inventory of laptops and other IT equipment
- Coordinate equipment purchases and deliveries
- Ensure all IT assets comply with security policies
- Maintain accurate records of hardware assignments
- Maintain inventory of peripherals (keyboards, mice, cables, etc.)
- Monitor and troubleshoot network connectivity and Wi-Fi issues
- Support printers, video conferencing equipment, and access control system
- Ensure meeting rooms and collaboration spaces function properly
- Create and maintain IT support documentation
- Contribute to internal knowledge base articles
- Help develop self-service resources for employees
- Document common issues and solutions
Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field with 3+ Years of Industry Experience.
- Previous IT support or help desk experience
- Experience with Active Directory/Azure AD
- Knowledge of network fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with mobile device management (MDM) solutions
- Basic understanding of IT security principles
- Relevant certifications (CompTIA A+, Microsoft 365 Certified, etc.)
Benefits
- Provides Equity
- Offers Bonus
Job title
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