CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Be the go-to hero for employees’ tech needs through Jira Service Management — own tickets from intake to resolution or escalation.
- Troubleshoot macOS and Windows devices, Google Workspace issues, Okta access requests, Zoom challenges, and more.
- Design and build new request types, automations, and workflows in Jira to make the support experience smoother and smarter.
- Lead the IT portion of weekly New Hire Orientation (NHO), helping every new Built employee get set up for success.
- Continuously improve onboarding processes using Confluence and automation tools like Okta Workflows or Kandji Blueprints.
- Manage and track company devices in Atlassian Assets — you’ll own the full lifecycle, from procurement to retirement.
- Support and maintain Zoom Rooms and Logitech Rally Bar setups for all in-office conference spaces.
Requirements
- 2+ years of IT or Help Desk experience in a tech-forward environment.
- Deep comfort with macOS, Windows, Google Workspace, and Okta.
- Experience with Kandji or Intune, and Jira Service Management.
- Curiosity and willingness to learn automation tools (like Okta Workflows, Power Automate, or Zapier).
- Bonus points for A/V support experience, Atlassian admin knowledge, or light scripting (Python, Bash, or PowerShell).
Benefits
- Competitive benefits including: uncapped vacation, health, dental & vision insurance
- 401k with match and expedited vesting
- Robust compensation package, including equity in the form of stock options
- Flexible working hours, paid family leave, ERGs & Mentorship opportunities
- Learning grant program to support ongoing professional development
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