Technical Support Engineer resolving customer issues for Orb's usage - based billing platform. Collaborating with Customer Success, Product, and Engineering teams to enhance customer support experience.
About the role
- IT Support Engineer responsible for operational and security strategies at TDSi and Hirsch UK. Supporting information system quality and liaising with stakeholders for technological advancements.
Responsibilities
- Ensuring the smooth operation of the information system and the quality of the network, taking into account user expectations and needs, while ensuring maximum system security
- Implementing the operational and security strategy of the Group and the Company
- Liaising between Group IT and UK business stakeholders for continuous improvement and technological advancement of the wider business
- To achieve the objectives set by the Group IT department, including participation to the definition of strategy and implementation of development projects
- To perform needs analysis and technology watch, to anticipate necessary changes and propose improvements
- To implement and administrate operating systems and networks with the IT department
- To maintain and develop a system and network infrastructure with the IT department and to provide technical support to new system projects.
Requirements
- Proficiency in architecture and system functionalities
- telecoms technologies
- Internet office environments
- operating systems (e.g. Windows 10/11, Windows Server 2016, Linux)
- Active Directory and LDAP directories
- IT and telecommunications security standards and procedures
- network and system administration
- Knowledge of VMWare or Hyper-V virtualization
- communication protocols
- installing, configuring and troubleshooting IT equipment
- Highly valued: 8 to 10 years of experience in a similar position.
Benefits
- Private Health care
- Company Events
- Company Laptop
- Company pension scheme
- Extensive training during an in-depth integration in Poole TDSi offices with office space, meeting room, demo room, Parking, GYM and kitchen facilities.
- Career growth within TDSi/Hirsch UK as well within the Vitaprotech/Hirsch Group.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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