CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Serve as the first point of contact for user issues, troubleshoot incidents, and manage tickets through to resolution or escalation.
- Oversee user onboarding/offboarding, access rights, and permissions in alignment with internal IT controls.
- Support configuration changes and ensure accurate documentation of updates.
- Monitor business processes and system tasks, ensuring optimal performance and reliability.
- Partner with business stakeholders, IT teams, and external vendors to enhance process efficiency and application stability.
Requirements
- Bachelor’s degree in Business Administration, Finance, Information Systems, or a related field.
- 2–3 years of experience in application support, business analysis, or IT service operations.
- Proven ability to manage and maintain enterprise-level applications.
- Familiarity with user access management and IT control frameworks.
- Experience with ticketing systems (e.g., ServiceNow, JIRA).
- Proficiency in Excel and reporting tools.
- Basic SQL knowledge for data queries and issue investigation.
- Strong analytical and problem-solving mindset.
- Excellent communication and teamwork abilities.
- Attention to detail and capability to perform under time-sensitive conditions.
- Service-oriented, proactive, and dependable approach.
- Strong organizational and multitasking skills.
Benefits
- Competitive compensation package aligned with experience and skills.
- Exposure to cutting-edge technologies and enterprise-level systems.
- Collaborative and inclusive work culture that values innovation and performance.
- Career growth prospects within a global technology leader.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
PG
Proway GmbHIT Support Specialist – WMS
IT Support Mitarbeiter responsible for WMS support and collaboration in logistics at Proway. Engage in system configuration, user training, and project involvement in Stuttgart.
(Senior) IT Administrator responsible for IT infrastructure across four locations. Involved in hybrid IT landscape management and support for IT systems.
BI
BDO IrelandAudit Manager
Manager in BDO Ireland's Audit Department handling diverse client portfolios and leading audit teams. Focus on client expectations, team performance, and delivering technical auditing assistance.
OS
OsmosePermit Specialist
Permit Specialist coordinating state and local permit applications for utility operations. Interacting with various teams and government agencies to ensure compliance and timely submission.
TR
TruistCredit Support Officer
Credit Support Officer providing lending expertise and support to bankers and clients at Truist Financial. Requires in - depth knowledge of consumer lending and complex issue resolution.
TR
TruistCredit Support Officer
Credit Support Officer role supporting Retail bankers and clients in consumer lending inquiries. Requires in - depth knowledge of lending products and strong communication skills.
Audit Manager leading risk - based internal audit assurance and advisory services for a financial services company. Coaching junior team members and managing complex audit engagements.
PI
Progyny, Inc.Clinical Experience & Audit Manager
Clinical Audit Manager at Progyny overseeing clinical audit activities and ensuring quality in family building care. Collaborating with various teams to maintain high standards of compliance and member experience.
IT Specialist focusing on delivering SAP Finance solutions for a global dairy processor. Collaborating with finance teams to enhance business value through IT enablement.