Pre - Visit Specialist I at Augusta Health providing scheduling and pre - visit services for a compassionate healthcare provider. Focused on enhancing patient experience in a hybrid work environment.
About the role
- IT Support & Operations Specialist managing user issues and system performance for client applications. Collaborating with stakeholders on business analysis for small-scale IT projects.
Responsibilities
- Serve as the first point of contact for user issues, troubleshoot incidents, and manage tickets through to resolution or escalation.
- Oversee user onboarding/offboarding, access rights, and permissions in alignment with internal IT controls.
- Support configuration changes and ensure accurate documentation of updates.
- Monitor business processes and system tasks, ensuring optimal performance and reliability.
- Partner with business stakeholders, IT teams, and external vendors to enhance process efficiency and application stability.
Requirements
- Bachelor’s degree in Business Administration, Finance, Information Systems, or a related field.
- 2–3 years of experience in application support, business analysis, or IT service operations.
- Proven ability to manage and maintain enterprise-level applications.
- Familiarity with user access management and IT control frameworks.
- Experience with ticketing systems (e.g., ServiceNow, JIRA).
- Proficiency in Excel and reporting tools.
- Basic SQL knowledge for data queries and issue investigation.
- Strong analytical and problem-solving mindset.
- Excellent communication and teamwork abilities.
- Attention to detail and capability to perform under time-sensitive conditions.
- Service-oriented, proactive, and dependable approach.
- Strong organizational and multitasking skills.
Benefits
- Competitive compensation package aligned with experience and skills.
- Exposure to cutting-edge technologies and enterprise-level systems.
- Collaborative and inclusive work culture that values innovation and performance.
- Career growth prospects within a global technology leader.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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