IT Specialist providing high - quality support for internal tools and devices at Promise. Managing ticketing requests and ensuring a seamless experience for users in a hybrid work environment.
About the role
- EIT Engineering Team Lead overseeing operational support for automation processes. Leading a team to ensure rapid incident resolution and platform health while driving continuous improvement.
Responsibilities
- Oversee the reliability, stability, and performance of our enterprise intelligence automation ecosystem.
- Lead the team that provides the operational support of automation processes, ensuring rapid incident resolution.
- Manage platform health and drive continuous improvement across our automation landscape.
- Conduct performance reviews and assessments, manage performance, and engage in skills assessment.
- Direct, motivate, and develop staff, maximizing their individual contribution and professional growth.
- Ensure adherence to policies, plans, objectives, budgets, and staffing allocations.
- Manage and track team-level project details and serve as the technical subject matter expert.
Requirements
- Bachelor's Degree in a Computer Sciences related field or equivalent work experience.
- 5 years of experience with information technology concepts, application development and/or enterprise system maintenance methodology, terminology, and standards.
- 5 years of systems maintenance and/or programming experience.
- 3 years of expert working knowledge of at least one programming language and/or one enterprise system in use at BCBST.
- Knowledge of information technology concepts, methodology, terminology, and standards.
- Proven skill to develop and/or maintain an enterprise IT system.
- Subject Matter Expertise (SME) in one or more enterprise IT systems.
- Strong interpersonal and organizational skills.
- Microsoft Office and email skills are required.
- Adaptive to high pace and changing environment.
- Must be able to communicate effectively with both technical and non-technical co-workers.
- Must be willing to adjust schedule to plan and perform maintenance and upgrades outside of business hours and be part of an on-call rotation.
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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