Hybrid IT Specialist

at Escalent

• Job title: IT Specialist
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Android, Azure, Cloud, DNS, Firewalls, iOS
• Location requirements: Hybrid, Noida, India

About the role

• IT Specialist ensuring smooth functioning of IT System & Security Infrastructure. Providing support for internal users and managing IT service requests and incidents in a remote first/hybrid environment.

Responsibilities

• To ensure smooth functioning of Site / Global IT System & Security Infrastructure (on-premises/ cloud technologies) of the company (Level 1/2 Support).
• Providing front line support for products and services to the Internal users.
• This will include managing support requests and working on projects if any.
• Manage Incident/Service Requests within the SLA target and to the requirement of the end users.
• Handle IT related day to day systems and application requests for Laptop/Desktop (Laptop readiness in office for new hire or replacement).
• Assist office and remote users globally with right tone and attitude.
• Perform related duties as assigned or requested.

Requirements

• 2-3 years of experience required in the similar field
• Must display attention to detail, accuracy and follow through skills
• Good knowledge in Windows Servers features like Azure, Active Directory, DNS (name resolution), DHCP etc functionality (troubleshooting client end Issues)
• Intermediate knowledge of firewalls and network
• Good to have ITIL knowledge
• Microsoft Intune or similar device management software
• Mobile device support (IOS, Android)
• Basic understanding on G-Suite, Netskope, Okta
• Strong written and verbal communication skills required
• Good time management skills, professional approach to problem solving

Benefits

• Access experts across industries for maximum learning opportunities including Weekly Knowledge Sharing Sessions, LinkedIn Learning, and more.
• Gain exposure to a rich variety of research techniques from knowledgeable professionals.
• Enjoy a remote first/hybrid work environment with a flexible schedule.
• Obtain insights into the needs and challenges of your clients to learn how the worlds leading brands use research.
• Experience peace of mind working for a company with a commitment to conducting research ethically.
• Build lasting relationships with fun colleagues in a culture that values each person.