IT Support Specialist providing technical support for e - forms and customer inquiries at DATAGROUP. Engaging language skills and technical knowledge required.
About the role
- IT Specialist ensuring smooth functioning of IT System & Security Infrastructure. Providing support for internal users and managing IT service requests and incidents in a remote first/hybrid environment.
Responsibilities
- To ensure smooth functioning of Site / Global IT System & Security Infrastructure (on-premises/ cloud technologies) of the company (Level 1/2 Support).
- Providing front line support for products and services to the Internal users.
- This will include managing support requests and working on projects if any.
- Manage Incident/Service Requests within the SLA target and to the requirement of the end users.
- Handle IT related day to day systems and application requests for Laptop/Desktop (Laptop readiness in office for new hire or replacement).
- Assist office and remote users globally with right tone and attitude.
- Perform related duties as assigned or requested.
Requirements
- 2-3 years of experience required in the similar field
- Must display attention to detail, accuracy and follow through skills
- Good knowledge in Windows Servers features like Azure, Active Directory, DNS (name resolution), DHCP etc functionality (troubleshooting client end Issues)
- Intermediate knowledge of firewalls and network
- Good to have ITIL knowledge
- Microsoft Intune or similar device management software
- Mobile device support (IOS, Android)
- Basic understanding on G-Suite, Netskope, Okta
- Strong written and verbal communication skills required
- Good time management skills, professional approach to problem solving
Benefits
- Access experts across industries for maximum learning opportunities including Weekly Knowledge Sharing Sessions, LinkedIn Learning, and more.
- Gain exposure to a rich variety of research techniques from knowledgeable professionals.
- Enjoy a remote first/hybrid work environment with a flexible schedule.
- Obtain insights into the needs and challenges of your clients to learn how the worlds leading brands use research.
- Experience peace of mind working for a company with a commitment to conducting research ethically.
- Build lasting relationships with fun colleagues in a culture that values each person.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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