Marketing Pursuit Manager at STV focusing on project management proposals across diverse markets. Leading teams and collaborating to optimize project submissions with strategic client insights.
About the role
- IT Support Specialist assisting customers with e-form issues and managing tickets in the service portal. Providing IT support and administration for customer inquiries in a proactive manner.
Responsibilities
- You are the first point of contact for issues with e-forms and provide our customers with quick, competent assistance
- You document and classify tickets in the ticketing system
- You handle and administer inquiries in the Service Portal (Mon–Sat, between 7:00 and 19:00), up to 5 days a week and 8 hours per day
- You expertly escalate tickets to downstream support units
- You manage and monitor tickets in accordance with our Service Level Agreements
Requirements
- You are the first point of contact for issues with e-forms and provide our customers with quick, competent assistance
- You document and classify tickets in the ticketing system
- You handle and administer inquiries in the Service Portal (Mon–Sat, between 7:00 and 19:00), up to 5 days a week and 8 hours per day
- You expertly escalate tickets to downstream support units
- You manage and monitor tickets in accordance with our Service Level Agreements
- You have a quick grasp of new topics and a structured way of working
- Excellent communication skills and a strong command of language are among your key strengths
- Ideally, you already have some professional experience in an IT environment
- You can communicate very well in German (at least C1)
- You have good written and spoken English skills
Benefits
- Job security – a permanent employment contract
- Maximum work–life balance – mobile working by agreement, up to 100% possible
- Flexibility – work from home or from one of our DATAGROUP locations
- Top equipment – choice of technical equipment, modern offices with ergonomic workstations
- Your health bonus – subsidy for workplace glasses, bike leasing, regular vitamins and support for sports offerings
- Avoid traffic jams – Deutschlandticket for €37
- Successful start – with our personal and professional onboarding and Feel-Good management
- Growth – we plan your career development together and support you with free training opportunities
- You matter to us – with various benefits, company breakfasts, celebrations and team events for fun and cohesion, we ensure your satisfaction
- Approachable – high appreciation as well as short communication and decision-making channels
- In the heart of the city – office with good public transport connections
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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