Helpdesk Technician supporting IT Help Desk Services for approximately 1600 users. Responsibilities include troubleshooting tickets, hardware installation, and customer service support.
About the role
- IT Specialist supporting a nationwide network of premier specialty dental practices. Empowering innovation and exceptional care through technology and support in Nashville, TN.
Responsibilities
- Support and maintain hardware, software, servers, and networks
- Configure cloud-based and locally hosted solutions
- Provide support for Microsoft 365, Windows, macOS, and key business systems
- Create and manage SharePoint sites, Power Automate Flows, and Power Apps
- Implement security and compliance best practices
- Troubleshoot issues, manage user accounts, and support helpdesk needs
- Collaborate with teams to roll out new technology solutions
Requirements
- Ability to commute to our Nashville, TN headquarters 3 days per week
- 3–5 years of experience in Information Technology, including:
- • 2–3 years working with Windows Server environments
- • 2–3 years supporting Practice Management Software in dental or healthcare settings
- Proficient with Microsoft 365 Admin Centers
- Skilled in configuring and maintaining corporate networks, VPNs, and phone systems
- Experienced in cloud-based and locally hosted software solutions
- Strong troubleshooting skills for advanced hardware and software issues
- Excellent communication, documentation, and active listening abilities
- Strong attention to detail and ability to handle confidential information
- Willingness to travel up to 25%
Benefits
- Be part of a growing company that’s transforming specialty dental care
- Work with cutting-edge technology and innovative solutions
- Make a real impact supporting providers who change lives every day
- Collaborate with a team that values growth, learning, and teamwork
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