Assistant Manager at Prospera Credit Union, leading a sales and service team in Surrey. Focused on enhancing customer experience and managing staff in a hybrid work environment.
About the role
- IT Service Manager responsible for Managed Service Contracts and client communication for IT-Service Provider. Involving in service process improvements and collaboration with various stakeholders.
Responsibilities
- Management of managed service contracts with respect to service quality, cost-effectiveness and customer satisfaction
- Communication with clients, internal departments and service providers – ensuring all stakeholders are well informed
- Support with escalations, major incidents and service transitions
- Participation in the further development of service processes, ITSM standards and tools
- Documentation, analysis and maintenance of service activities in ticketing systems
- Collaboration on internal projects – e.g., to improve processes and interfaces
Requirements
- Completed vocational training or a degree in an IT-related field
- 2–3 years of professional experience in IT service management or a comparable role
- Basic technical understanding of IT infrastructure (e.g., Windows Server, networks, VMware, backup solutions)
- Familiarity with ITIL/ITSM processes (certification is a plus but not required)
- Structured, self-directed working style and enjoyment of collaborating with clients and colleagues
- Experience with ticketing systems and common office tools – ideally also with CRM or ERP systems
Benefits
- 30 days of vacation and flexible working hours
- Professional training opportunities and development prospects
- Contributions to company pension schemes and disability insurance
- Health promotion measures (e.g., sports programs, ergonomic workstations)
- Room for your ideas – active contribution is explicitly encouraged
- Company car
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