Project Manager / Engagement Manager at Capgemini leading support and enhancement services while ensuring operational standards and SLA compliance.
About the role
- LTSS Service Care Manager assisting in developing care plans for long-term care members. Providing education and coordinating with families and healthcare providers with a focus on quality outcomes.
Responsibilities
- Assists in developing, assessing, and coordinating holistic care management activities
- May develop or assist with developing personalized service care plans/service plans for long-term care members
- Educates members and their families/caregivers on services and benefits
- Evaluates the needs of the member, the resources available, and recommends and/or facilitates the plan for the best outcome
- Assists with developing ongoing long-term care plans/service plans
- Coordinates as appropriate between the member and/or family/caregivers and the care provider team
- Provides resource support to members and their families/caregivers for various needs
- Monitors care plans/service plans, member status and outcomes
- Interacts with long-term care healthcare providers and partners
- Collects, documents, and maintains long-term care member information
- May perform home and/or other site visits to assess member’s needs
- Provides and/or facilitates education to long-term care members
Requirements
- Requires a Bachelor's degree
- 2 – 4 years of related experience
- Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
Job title
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