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Protective LifeDirector of Claims Operations
Director of Claims driving operational excellence and customer - focused experience at Protective Life. Leading a team to shape the future of Claims Operations in the Life & Health Claims organization.
About the role
- Oversee & assist the IT team responsible for helpdesk, network management, cybersecurity compliance.
- Participate in a rotational on-call schedule.
- Ensure timely & effective support for internal users through IT helpdesk team.
- Manage & maintain IT infrastructure & assets.
- Direct implementation of robust cybersecurity policies and practices.
- Lead and mentor a team of three IT professionals across various functions.
Requirements
- Helpdesk & Support Operations: Oversee & assist the IT helpdesk team, ensuring timely and effective support for internal users.
- Networking & IT Infrastructure: Manage & maintain the company’s IT infrastructure & assets.
- Cybersecurity & Compliance: Working with the Cybersecurity Governance Lead, direct the implementation, and enforcement of robust cybersecurity policies and practices to protect the company’s satellite and SaaS infrastructure.
- Leadership & Team Management: Lead, & mentor a team of three IT professionals across cybersecurity, helpdesk, and infrastructure functions.
- **Background**:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 5+ years of experience in IT management roles, including cybersecurity, networking, and helpdesk operations.
- Experience with cybersecurity certification and maintaining compliance with cybersecurity standards.
- Demonstrated team lead experience, with at least 1-3 years managing an IT team.
- **Technical Skills: **
- Knowledge of networking.
- Deep understanding of cybersecurity frameworks, including SOC2 or ISO 27001.
- Experience with cloud infrastructure (AWS, Azure) and SaaS platforms.
- Experience managing physical servers and systems in house or in a data center.
- Familiarity with helpdesk tools and ticketing systems (e.g., ZenDesk).
Benefits
- Competitive salary + stock options for all full-time employees
- Health/Dental benefits
- Paid Time Off + floating statutory holidays
- Flexible work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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