IT Support Specialist providing after - hours IT support and technical guidance at Deloitte. Collaborating with functional teams to meet user service requirements and ensure smooth IT operations.
US
Hybrid IT Manager – Office of Innovative Technologies
Posted 2 months ago
About the role
- IT Manager overseeing the design, development, and maintenance of Salesforce CRM platform at UT Knoxville. Leading technical teams and directing projects to enhance student success and experience.
Responsibilities
- Overseeing the design, development, and maintenance of the CRM platform, Salesforce, including Service Cloud, Experience Cloud, Student Success Hub, MuleSoft, Tableau, Blackthorn, and Appinium.
- Work closely with the CRM director to implement CRM initiatives designed to improve student experience and support student success.
- Lead the Salesforce technical team to execute technical roadmaps and plans and direct daily workloads.
- Develop strong cross-functional relationships with a variety of campus partners and 3rd party vendors.
Requirements
- Bachelor's degree in a related field or equivalent combination of education and related experience
- Experience leading technical teams that serve a wide range of user needs.
- Demonstrated experience in working with technical aspects of the Salesforce platform
- Deep technical knowledge of the Salesforce platform and toolsets
- Project and team leadership/management skills; demonstrated ability to build and lead a team of technical professionals.
- Strong conceptual, analytical, problem-solving, organizational, and technical skills.
- Project management skills; demonstrated ability to handle and prioritize multiple tasks and projects simultaneously.
- Ability to translate business needs into technical solutions.
- Excellent verbal and written communication skills
- Able to communicate clearly and effectively.
- Higher education experience
- Ability to network within the institution and with outside peers to seek out best practices and trends and facilitate the delivery of operational and strategic goals for the university.
Benefits
- Find more information on UT Benefits here
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