Hybrid IT Manager – Infrastructure and Service Desk

at Bellinati Perez

• Job title: IT Manager – Infrastructure and Service Desk
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cyber Security, Grafana, ITSM, MySQL, Oracle, VMware
• Location requirements: Hybrid, Curitiba, Brazil

About the role

• TI Manager overseeing infrastructure and service desk operations at Bellinati Perez, focusing on modernizing technology and managing a multidisciplinary team.

Responsibilities

• Lead IT projects, including the design, implementation and integration of new IT systems and services;
• Monitor and track the performance of technological resources, identifying and proposing improvements, alternatives or new solutions;
• Manage critical IT incidents with a focus on root cause identification;
• Manage changes and monitor the area’s action plans;
• Monitor and analyze new technologies and industry best practices to propose innovations and changes aligned with the company’s strategies and needs;
• Manage supplier contracts to ensure achievement of established targets in Service Desk, Infrastructure and Database areas;
• Ensure compliance with current legislation and adherence to company policies and security standards;
• Contribute to the development of IT strategies, budget, architecture, processes and metrics;
• Manage a multidisciplinary team by delegating and setting priorities, promoting engagement, recognition and development of team members, as well as monitoring performance;
• Develop successors and foster a culture aligned with the company’s policies.

Requirements

• Bachelor's degree in IT or related field;
• MBA or postgraduate degree in Technology is a plus;
• Minimum of 5 years’ experience managing IT in medium and large companies (over 500 employees);
• Experience in infrastructure modernization and cybersecurity projects;
• Experience managing end-user support teams;
• Strong capability to create policies, work instructions, service catalogs and training programs;
• Experience implementing Agile and PMBOK methodologies for infrastructure projects;
• Experience negotiating and managing IT contracts;
• Skills and experience in IT budget structuring.
• Hard Skills:
• Knowledge of ITIL and COBIT 5 Foundation is desirable;
• Networking and routing — switches, VLAN, VRF, access points (APs) and routers;
• Fortinet and Check Point firewalls;
• Virtualization with VMware and VMware vSAN;
• Storage systems and SAN networks;
• Monitoring tools (SNMP, Zabbix, Grafana);
• Administration of backup routines, recovery and testing (Veeam and NetBackup);
• Oracle and MySQL databases;
• Office 365;
• Service Catalog and ITSM management;
• On-premises data center management.
• Soft Skills:
• Motivation and leadership to direct the IT team's focus, acting as an organizational pillar;
• Creativity and initiative to anticipate problems and solutions;
• Adaptability, flexibility and self-learning in pursuit of business results;
• Ability to delegate and a collaborative spirit for working in multidisciplinary teams;
• Effective communication with the team, other company leaders and stakeholders;
• Determination, resilience and conflict resolution skills;
• Data-driven decision-making culture.

Benefits

• Base salary
• Production bonus
• Meal allowance of $31.00 per working day
• Transportation allowance
• Career development plan
• Multi-benefit card
• Life insurance
• SESC partnership
• Partnerships with universities
• Corporate university
• One day to relax — “Day Off” on your birthday
• "Just dress no code", be yourself!