BI
BDO IrelandAudit Manager
Manager in BDO Ireland's Audit Department handling diverse client portfolios and leading audit teams. Focus on client expectations, team performance, and delivering technical auditing assistance.
About the role
- Providing IT support in a professional and friendly manner both onsite and remotely.
- Accurately log, analyse, prioritise, and solve (or escalate if required) I.T. incidents, always ensuring that the ticket is updated on the IT Helpdesk ticketing system.
- Assist end users in the resolution of incidents using both remote-control tools and desk-side support.
- Hardware support & maintenance (e.g. Reimaging of computers)
- Software installations & support
- Active Directory Task
- Office 365 Setup & Administration
- General user support for office applications, O365, Windows 10, iPhone / iPad, and Corporate Mobile device/Smart Phone Support.
- Support and management of multi-function devices.
- Provide IT Support for in house meetings & events with audio visual equipment.
Requirements
- Minimum of 1 year experience in a similar role.
- Excellent interpersonal skills with a proven ability to communicate on various levels with peers, customers, and external parties.
- A good working knowledge of Microsoft Office 365.
- Experience in supporting Windows 10 & 11 in a corporate environment.
- Strong desire to learn and improve skills and knowledge.
- Proven troubleshooting and problem-solving skills.
- Familiarity with remote-control tools and desk-side support techniques.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
- Strong verbal and written communication skills.
- Excellent team player with a team-oriented mindset.
Benefits
- Generous annual leave, with flexibility to purchase additional days.
- Coverage of relevant professional subscriptions.
- Access to a contributory pension scheme.
- Health and wellbeing services.
- Career development opportunities.
- Flexible remote working options.
- Family-friendly leave policies.
- Complimentary coffee and onsite gym.
- Modern office in a central Dublin location.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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