Help Desk Technician providing IT support for retail stores and corporate employees at Lids Sports Group. Troubleshooting and resolving IT issues in a fast - paced environment.
About the role
- IT Helpdesk Analyst providing 1st and 2nd line support for a branding business. Responsible for resolving technical issues for over 170 employees in a hybrid working environment.
Responsibilities
- Resolve day to day IT issues for our team of 170+ employees
- Solve and manage technical problems in a hands-on role
- Support all levels of the user community, primarily in a Mac-based environment
- Onboard and offboard staff and freelancers
- Maintain audits of hardware and software
- Manage loan equipment and accessories
- Log and maintain a record of support tickets through the IT Helpdesk system
- Provide functional technical support for hardware and software face-to-face and remotely
- Ensure network, server, and IT services are accessible to users
- Provide support for printing equipment including wide format colour managed printers
- Train and assist users in various software packages
Requirements
- Strong 1st and 2nd line IT support experience
- Proficiency in Mac OS X 15 and Windows 11
- Experience supporting Adobe Creative Cloud products (Illustrator, Photoshop, etc.)
- Proficiency in MS Office 365 Suite (Outlook, PowerPoint, Excel, Teams, OneDrive)
- Familiarity with Keynote and video conferencing platforms
- Experience with JAMF (preferred)
- Knowledge of computer hardware, networking, and cloud services
- Experience managing printing equipment (including wide-format colour-managed printers)
- Strong problem-solving skills with a hands-on approach
- Ability to multitask and work under pressure
- Methodical and diligent work style with excellent record-keeping
- Excellent people skills to support users at all levels
- Strong communication skills (eg keeping users updated on ticket progress)
- Experience working in creative agency environments
Benefits
- Pension Plan
- Training & Development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
IT Specialist enhancing IT infrastructure and cloud services for mission - driven financial provider PayJoy. Supporting users with technical issues and managing cloud technologies in a hybrid setting.
Enterprise Architect managing business and data architecture strategies for European Dynamics. Collaborating with clients to optimize IT solutions and improve system operations in Brussels.
IT Specialist assisting Deloitte employees with technology issues via various inbound channels. Resolving problems and providing technical support for hardware peripherals, adhering to established processes.
SAP Enterprise Architect Team Lead defining enterprise architecture for Sales and Service companies. Leading a global SAP S/4HANA template in Madrid for Liebherr.
Compensation and Benefit Specialist creating and managing compensation and benefits for 1500 employees globally. Leading initiatives to attract, reward, and retain employees while ensuring equity.
Help Desk Analyst providing world - class IT support at Bal Seal Engineering through troubleshooting and device management.
Enterprise Architect creating and implementing business architecture models at Uni Systems in Brussels. Aligning project strategies with organizational goals and guiding project teams.
Enterprise Architect optimizing global technology ecosystem at Kimball Electronics. Leading design and deployment of technology solutions for manufacturing systems and strategic initiatives.
IT Engineer providing seamless technology experiences for new employees. Supporting various IT infrastructure needs including troubleshooting, configuration, and internal communication.