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Ninox SoftwareWerkstudent IT Support – 20 Wochenstunden
Working student in IT Support managing 1st and 2nd level support for internal IT systems. Collaborating on exciting IT projects and assisting with user management and documentation.
About the role
- Manage accesses on various platforms (Active Directory, Azure, VPN, Business Application access...).
- Manage requests and incidents via tickets, phone or in-person, ensuring that all issues are resolved in a timely manner.
- Qualify and assign the requests to the most qualified team member.
- Assist and train end users on IT and cybersecurity topics, enhancing user awareness and compliance.
- Ensure proper follow-up of the established procedure.
- Troubleshoot, maintain and configure end-user devices, including laptops, desktops, and mobile devices, ensuring they are properly configured and secure.
- Assist with the support and management of cloud-based platforms, including Azure and Office 365, helping users with access, configurations, and resolving issues.
- Diagnose, analyze issues, and propose the appropriate solutions.
- Participate to the design/completion of the documentation and procedures.
Requirements
- Bachelor's degree in Information Technology or equivalent experience.
- 1–2 years of proven experience in a similar technical support or helpdesk role.
- Active Directory: users, groups, GPO, Sites and services, replication.
- Azure Active Directory (Entra): Apps, Access Management.
- Microsoft 365 / Office 365: Licenses, Exchange Online (shared mailboxes, dynamic and static distribution lists), Teams, Dynamics.
- Microsoft Azure: Deployment of resource groups and resources, access management.
- Networks: TCP/IP: DHCP, DNS, VPN SSL & IPSEC for diagnostic.
- Familiarity with ITIL-based service desk software for efficient incident and request management.
- Professional communication in English, both spoken and written.
Benefits
- Hybrid ways of working with access to our modern & collaborative office in Madrid.
- Great Place to Work certification.
- An open and inclusive culture, that enables us to reach our full potential.
- A community of experts — as Digital Natives, we put innovation at the heart of our expertise.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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