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Ninox SoftwareWerkstudent IT Support – 20 Wochenstunden
Working student in IT Support managing 1st and 2nd level support for internal IT systems. Collaborating on exciting IT projects and assisting with user management and documentation.
About the role
- Support Microsoft Windows desktop and server technologies
- Consult with clients and offer guidance on technology use and best-practices
- Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner
- Communicate the need for escalation promptly if you are unable to resolve the issue
- Provide fast and friendly tech support to end-users, IT managers, and C-level executives
- Typical Week: 85% help desk, 10% server/network support, 5% training/meetings
Requirements
- Bachelor’s Degree, business related field preferred, or equivalent experience
- Minimum of 1 year experience working in a 50+ user Windows desktop/server environment
- Well-rounded Microsoft desktop technology experience and user support
- Experience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols
- Motivation and drive to develop yourself personally and professionally
- Strong communication skills both verbal and written
- Excellent customer service skills
Benefits
- WFH Flexibility
- Focus on Work/Life Balance
- We match 4% on your 401K
- Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year
- Comprehensive benefits package which includes paid life insurance and paid long term disability
- Peerfit membership - providing free access to many local gyms and studios
- Paid Maternity, Paternity and foster leave
- Quarterly employee/family outings
- Career Path road mapping
- $200 spend in our iVenture Company Store on your anniversary year with us as well as upon joining our team
- Real Culture initiatives and recognition, not just pizza parties
- 360 degree feedback. You talk, we listen.
- Mileage reimbursement
- Super cool technology – virtual lab, paid certifications and training days
- iVenture is rated by its employees as a "Great Place to Work" and has a strong culture and exceptional core values
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