Business Analyst translating customer needs into technical solutions at Xedule. Organizing stakeholder sessions and developing user stories for the education sector.
About the role
- Analyst for IT Field Services at Newell Brands, providing support for infrastructure and applications. Collaborating with cross-functional teams to ensure service standards and effective communications.
Responsibilities
- Ensure prompt delivery of day-to-day end-user support for on premise and remote (travelling) staff
- Oversee the installation/Configuration/Management/Maintenance of the local Client infrastructure: desktops, laptops according to the Newell standards
- Co-ordination with the Compute, Network Services, Service Desk, Field Services and Security in all regions globally to ensure that standards and service levels are applied correctly
- Ensure local Telephone infrastructure support in collaboration with the Network Services team
- Ensure local Area Network infrastructure support in collaboration with the Network Services team
- Work closely with the Regional Procurement Service Desk, Continuous Service Improvement Managers to ensure that Service Delivery is administered and delivered in accordance with Newell standards and policies
- Ensure that the Service Desk ticketing tool (Service Now) is used for ALL incidents and ALL requests
- Shows commitment to meeting the requirements of customers.
- Displays flexibility and effective responsiveness in performing role.
- Maximize IT service availability by providing timely and effective support for the local infrastructure by providing onsite resources, acting on behalf of the center-led Infrastructure and Application teams.
- Acceptance of change as a continuing condition of assignment.
Requirements
- At least 5 years of experience with IT applications or infrastructure support
- Experience in wireless LAN and WAN technologies
- Experience with Microsoft technologies like Sharepoint, O365, and OneDrive, Win11
- Able to communicate effectively at all levels from distribution hourly workers to upper management
Benefits
- Health insurance
- Retirement plans
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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