Junior Customer Support Analyst providing first contact support for financial technology solutions. Engaging with clients through ticket systems, ensuring resolution and effective communication.
About the role
- Senior Lease Analyst at MRI Software overseeing lease data abstraction and compliance. Collaborating with local and global teams to enhance lease management processes and systems.
Responsibilities
- Oversee the abstraction and management of lease data while ensuring the accuracy and compliance of lease agreements.
- Collaborate with both local and global teams to provide high-quality lease data support and drive improvements in lease management processes.
- Analyze complex lease agreements to extract relevant terms and clauses accurately.
- Maintain and update lease management systems, ensuring proper documentation and tracking of lease terms, rent escalations, renewals, and other critical data.
- Perform detailed review of lease documents to identify potential risks, discrepancies, and opportunities for process improvement.
- Support the ongoing development of lease abstraction processes, procedures, and training programs to enhance accuracy and efficiency.
- Contribute to the optimization of lease data management solutions to improve performance and productivity across departments.
- Work with global and local leadership teams to ensure consistency in approach and provide insights into regional and global lease management needs.
- Assist in special lease-related projects, ensuring compliance with internal policies and external regulations.
Requirements
- 5+ years of experience in lease abstraction, lease administration, or a related field.
- Proven ability to manage complex lease agreements, including data extraction, analysis, and reporting.
- Strong experience with lease management software and SaaS offerings (such as MRI or similar platforms).
- Proficiency in reviewing and interpreting legal lease language and identifying key terms.
- Excellent problem-solving skills with a "can-do" attitude and a focus on customer-centric service.
- Strong communication and collaboration skills to work effectively with cross-functional teams.
- Ability to train and mentor junior lease analysts and assist in onboarding new team members.
- Detail-oriented with a high level of accuracy and attention to compliance.
- Excellent documentation and presentation skills.
Benefits
- Hybrid working arrangements (2/3 days in the office)
- Annual performance-related bonus
- 6x Flexi Anyday: knock 2.5 hours off your day on any workday
- Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!
- Join our employee-led resource groups to maximize your experience at work.
- Add 16 extra hours to your time off to shorten your workday as part of our Flex at MRI program.
- Utilize 16 hours of paid time to volunteer.
- Know great workers? Our generous employee referral scheme rewards you for bringing in talent.
- Enjoy peace of mind with our regional-specific healthcare benefits for you and your family.
- Big on family? So are we! Our Parental Leave and parental support perks allow you to grow your family comfortably as an MRI employee.
- Maintain a fantastic work-life balance with PTO days plus observed holidays.
- Further your professional development and growth with our tuition reimbursement offerings.
- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year.
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