CR
Capital RxIT Help Desk Technician
IT Help Desk Technician managing ticketing system and MDM software for Judi Health. Overseeing onboarding/offboarding IT activities and collaborating with engineering teams.
About the role
- Deliver effective IT support related to onboarding new users and departures of leavers
- Provide technical software support for end-users, particularly around Office365, OKTA, and Zoom
- Provide technical hardware support for end-users onsite and remote for Windows and Mac laptops, peripherals, video-conferencing systems, and office access control
- Microsoft Intune administration including configuration, deployment, management of devices and applications, and troubleshooting security policies for MDM and MAM
- Manage local IT vendor relationships and process orders through the company’s purchase requisition process
- Work with Service Leads on escalated cases and changes
- Work with IT Security to implement security policies and respond to incidents
- Assist users with applications and provide hardware support to ensure operational delivery to customers
Requirements
- At least 5 years’ experience in an IT Support role
- Proficiency with Windows
- Experience with Active Directory
- Experience with OKTA
- Proficiency with Office365 and the O365 admin suite
- Endpoint management experience with Microsoft Intune
- Experience with PowerShell scripting (a plus)
- Experience with Power Automate (a plus)
- Fluent English is a MUST
- Customer-service mindset
- Excellent problem solver
- Ability to work independently
- Ability to prioritise effectively
- Strong communication skills
- Team player
- Reliable and quick learner
- Ability to work under pressure
- Ability to work in ambiguous and constantly changing environments
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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