Hybrid IT Support Services Associate I

at Cook Group

• Job title: IT Support Services Associate I
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: MS SQL Server, SQL
• Location requirements: Hybrid, Pittsburgh, United States

About the role

• IT Support Services Associate I providing technical support and system maintenance for Cook MyoSite's information systems. Assisting in projects, user problem resolution, and vendor coordination in a dynamic environment.

Responsibilities

• Responsible for the day-to-day operation of the information systems help desk
• Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment and software
• Investigate user problems and identify their source, determine possible solutions, test and implement solutions
• Maintain security updates on all applicable systems
• Coordinate with vendors to achieve operational objectives
• Manage multiple IT projects simultaneously
• Install, configure and maintain personal computers, servers, networking equipment, etc.
• Implement network security solutions, file permissions, software deployment, file system integrity, and account maintenance
• Maintain accurate and up to date documentation, deliver technical and instructive training to staff; other duties as assigned
• Maintain up-to-date knowledge of computing, software, hardware, and peripheral equipment
• Communicate technical information to non-technical employees

Requirements

• Undergraduate degree in Computer Science, Management of Information Systems, Business or a related field or 6 years’ direct, relevant experience in Information Technology Support role to provide a comparable background
• Minimum of 1-3 years' experience in Information Technology Support
• Knowledge of Microsoft Windows 10, networking fundamentals, file system permissions, Microsoft Windows Server, Microsoft SQL Server, Microsoft 365, McAfee Anti-virus, Microsoft Visio, Microsoft Project, System Center Configuration Manager, Intune, Remote Desktop Services, Active Directory Design and Administration, Microsoft Exchange Administration, Microsoft Office Applications, PowerShell, and Group Policy Administration.
• Exemplifies Cook MyoSite Core Values
• Maintain regular and punctual attendance
• Ability to work in collaborative and independent work situations and environments with minimal supervision
• Must have effective verbal, written and interpersonal skills
• Strong interpersonal skills resulting in exceptional rapport with people.

Benefits

• Must maintain company quality and safety standards
• Opportunity to grow your potential
• Ignite your passion and define your purpose