Customer Support Professional assisting Trimble Nova clients with CAD and calculation software. Key responsibilities include providing support through technical hotline and client communication.
About the role
- IT Support Services Associate I providing technical support and system maintenance for Cook MyoSite's information systems. Assisting in projects, user problem resolution, and vendor coordination in a dynamic environment.
Responsibilities
- Responsible for the day-to-day operation of the information systems help desk
- Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment and software
- Investigate user problems and identify their source, determine possible solutions, test and implement solutions
- Maintain security updates on all applicable systems
- Coordinate with vendors to achieve operational objectives
- Manage multiple IT projects simultaneously
- Install, configure and maintain personal computers, servers, networking equipment, etc.
- Implement network security solutions, file permissions, software deployment, file system integrity, and account maintenance
- Maintain accurate and up to date documentation, deliver technical and instructive training to staff; other duties as assigned
- Maintain up-to-date knowledge of computing, software, hardware, and peripheral equipment
- Communicate technical information to non-technical employees
Requirements
- Undergraduate degree in Computer Science, Management of Information Systems, Business or a related field or 6 years’ direct, relevant experience in Information Technology Support role to provide a comparable background
- Minimum of 1-3 years' experience in Information Technology Support
- Knowledge of Microsoft Windows 10, networking fundamentals, file system permissions, Microsoft Windows Server, Microsoft SQL Server, Microsoft 365, McAfee Anti-virus, Microsoft Visio, Microsoft Project, System Center Configuration Manager, Intune, Remote Desktop Services, Active Directory Design and Administration, Microsoft Exchange Administration, Microsoft Office Applications, PowerShell, and Group Policy Administration.
- Exemplifies Cook MyoSite Core Values
- Maintain regular and punctual attendance
- Ability to work in collaborative and independent work situations and environments with minimal supervision
- Must have effective verbal, written and interpersonal skills
- Strong interpersonal skills resulting in exceptional rapport with people.
Benefits
- Must maintain company quality and safety standards
- Opportunity to grow your potential
- Ignite your passion and define your purpose
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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