RB
Ritchie Bros.ServiceNow Administrator
ServiceNow Admin leading design, development, and implementation of ServiceNow solutions for the organization. Collaborating with stakeholders and overseeing a team to ensure successful delivery.
CL
Hybrid IT Development Engineer II – ServiceNow Administrator
Posted last month
About the role
- Administer, configure, and enhance the core ServiceNow modules including ITSM, HRSD, ITOM, ITAM, Employee Center and custom applications to support business needs.
- Develop and maintain ServiceNow applications, workflows, and automation solutions.
- Create and manage Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer workflows.
- Design and implement integrations between ServiceNow and third-party systems (e.g., Active Directory, Azure, SCCM, Office 365, Snowflake, etc.).
- Utilize REST/SOAP APIs, MID Servers, Integration Hub, and webhooks to connect ServiceNow with enterprise applications.
- Develop PowerShell scripts to automate IT tasks, system monitoring, and data synchronization with ServiceNow.
- Design and implement identity lifecycle processes (onboarding, offboarding, role changes) within ServiceNow.
- Integrate ServiceNow with IAM platforms (e.g., Okta, Azure AD, Ping, Saviynt, ZertID).
- Build and manage access request workflows, access certification campaigns, and entitlement reviews.
- Ensure compliance with identity governance policies and audit requirements.
- Partner with cybersecurity, HR, and compliance teams to align identity processes with organizational policies.
Requirements
- 3-5 years of experience administering ServiceNow in a large enterprise environment.
- 3+ years of experience implementing or managing identity management solutions within ServiceNow.
- Proven experience integrating ServiceNow with enterprise applications via REST/SOAP APIs, LDAP, Active Directory, SSO/SAML and cloud identity providers.
- Proficiency in JavaScript, REST APIs, and ServiceNow scripting.
- Hands-on experience with PowerShell scripting for automation and system administration.
- Strong understanding of IAM concepts: RBAC, ABAC, SSO, MFA, provisioning/deprovisioning.
- Strong troubleshooting skills and ability to resolve complex technical issues efficiently.
- Knowledge of ITIL framework and IT service management best practices.
- High school diploma or GED; 2 years of education beyond high school in college or technical school.
- 3-5 Years of Agile Delivery in a Matrixed Organizational Structure
- 3-5 Years of SDLC and CI, CD experience - Tools, Frameworks and best practices
- 3-5 Years MS Azure Environment Development experience
- 2-3 Years MS Azure DevOps operational (pipeline) experience
- 2-3 Years experience in Domain-specific framework development
- 3-5 Years of Data integrations and exchange frameworks (jSON, XML, EDI) [Domain] Specific Experience is Mandatory
Benefits
- Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
- Professional Development: Dedicated training + personalized mentorship
Job title
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